Can't edit name of devices

andresv · 2024-06-12T16:36:49+00:00

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andresv

The new config page has very limited possibilities. I can’t even rename devices. In “connected devices” it says it can be done from “home” but this is not the case.

Sunrise_Team

andresv y
Hi andresv
Thank you for your message.
Here’s a link that could be useful for you.
Wi-Fi Name & Passwort ändern – Sunrise Internet Box | Hilfe

Kind Regards
Claudio

MarcL

Same problem on my side, some devices shows as “unknown” and I’d love to be able to configure them properly, as I could with the previous box.

andresv

Sunrise_Team

That’s unfortunately not the answer and it’s a completely different topic.

I am talking about changing the name of my devices connected to my WiFi network, not about changing the wifi network name. And I am not talking about that internet box, but the new Connect Box 3 which was just deployed and which provides very limited configuration possibilities to the end user, and as well, wrong or conflicting information in its setup page.

Daniele_Sunrise

andresv Your question was also asked in the German section of the Community last week.

The user was able to solve his problem as follows:
- Go to the DHCP section of your modem settings.
- Enter a fixed internal IP address for all devices there and register it.
- Now you can change the name of the devices for which you have entered a fixed internal IP address.

Greetings
Daniele

andresv

Thanks for your response. That doesn’t appear to work. I have reserved some IP addresses for in the reserved list I cannot edit the name. Do you have a manual to do this?

I see what seems like options to add names in the security - MAC Filter or under wireless - security, but this comes with consequences like excluding those devices from my network…

Daniele_Sunrise

andresv Unfortunately, I don’t have any instructions for customizing the names at the moment. Can you please install the Connect app once and then test the customization of the names via the app? You can find the Connect app here.

Greetings
Daniele

andresv

adrianlondon I was able to do all that in my old router as well, but the new one doesn’t allow. I believe it’s some limitation in the interface and I hope Sunrise would resolve it.

Daniele_Sunrise I was able to change the names in the Connect app, but those are local to the app and not transferred to the 192.168.1.1 interface in my browser. Please, if you could pass on to the relevant department that this interface needs to be improved and provide at least these basic options

adrianlondon

On my (old) Connect Box (gigabox?) , in the “home” page I can click on the names (default “unknown”) and select the type of device (from a very limited list - and it does nothing apart from change the icon) and type the name.

In my (old) box, the DHCP settings take the device name from the above; there’s no way to change it there.

I can enter names under Security/MAC filtering, but I’m not sure if that gets reflected in the connected devices area. You could always try that, and just ensure “enabled” isn’t selected once the device is added to that list.

Daniele_Sunrise

andresv I have just asked internally and there is no way to customize the names on the modem directly. The customizations of the names in the app are not mirrored on the modem.

However, our technicians have this point on the radar, but it will be implemented in the medium term.

Greetings
Daniele

StevenU

Hello,
I am surprised this basic functionality is not present, especially as it was planned to do it it seems: In “Connected Device” page information tooltip, it says: “To change the names of your devices return to the Home screen and make the changes by clicking on the device name in the Modem Status Overview”

Which is not possible.

The workaround with the app does not work for QoQa subscribers: no broadband account found, despite, of course, connecting with my broadband account credentials.

Any news on when this is planned to be fixed?

Greetings

Daniele_Sunrise

StevenU Unfortunately, we don’t have any status on this yet. However, as most companies have an IT freeze in December, I do not expect that we will roll out the adjustments this year with a new app version.

However, if we receive more information here, we will post it in the community.

Greetings
Daniele