Sunrise
Internet Box

Hello,

I have setup a Plex media server, and I have been unable to manage to access it from outside my network.

I have activated UPnP in my router, and have set up a port forwarding for my Plex Media Server. The server is connected to the internet for about 5 to 10 seconds, then disconnects.

Any help would be greatly appreciated. I have read dozens of post on this forum and elsewhere, and I am still unsure of what’s going on ! This is literally driving me crazy ahah

Thank you in advance!

Richard

    Discussioni relative

    The_Dub Welcome to the community!

    We have made the switch to IPv4, which will be completed in a few minutes. Please try again and let us know if it works.

    Greetings
    Daniele

      @Daniele_Sunrise Hi and thank you for your help!

      Unfortunately, it is still not working. I have rebooted my internet box, just to be sure… The server will go on for a few seconds, and then disconnects… Any idea why it does that and how to fix it ?

      Thank you!

        The_Dub The port forwarding on the modem is correct. Now we have to check everything afterwards.

        I have a few questions about this:
        1. which device is the Plex running on? Is it a NAS or a computer with Windows operating system?
        2. if it is a NAS, is it a Synology?
        3. if it is a Windows PC, has port 32400 been opened in the firewall?

        Greetings
        Daniele

          Hello,

          The server is running on a Windows OS, and all port are open for the app :

            The_Dub Can you please open the local and remote port according to these instructions?

            Greetings
            Daniele

              Hi,

              The problem seems to arise from my VPN (cyberghost, compatible with Plex).

              When VPN is off, all good with the Plex server. When VPN is on, then it is not accessible to access it from outside with a direct connection.

              Could this be coming from Sunrise?

              Thank you

              Richard

              5 giorni dopo

              Hi,
              Any news on this issue? Where do you think this could be coming from?

              Thank you & have a great day

                The_Dub

                What a VPN do you have? A VPN Server on the same NAS/Sever/VM you run Plex?
                Or do you have the VPN on you Handy etc?

                Please elaborate how you setup everything.

                Since it works without the VPN, it mostly isn’t an issue on the sunrise side

                br

                maxell182

                  5 giorni dopo

                  Cyberghost VPN, which should work with Plex.

                  VPN on the same machine where Plex is run indeed.

                    The_Dub

                    But your PC, where Plex runs is it the VPN Server for ex. you mobile which connects to the VPN Server on your PC?
                    Or is it yout the Mobile, which has a VPN Connection to a Cyberghost server somewhere in the world?

                    If your PC is the VPN Server AND the Plex Server, you have to split out the Plex Server from the VPN as far as I read on the web.

                    perhaps this is a solution:
                    Link

                    br

                    maxell182

                      6 mesi dopo