UPC
Connect Box (Compal)

Dear UPC,

I’ve been experiencing a significant amount of internet interruptions/disconnections in the past 2-3 weeks again. It seems like happening every hour multiple times, the internet is generally not usable at all for the purpose [work, video calls, live stream]. Same via WLAN and LAN.
I’ve also run connectivity stability tests, the results were very bad [disconnects, very high pings, etc].

Could you suggest please a solution that might work? It is really frustrating.

Hint: last time the issue was that, IPv6 was enabled again and it caused a lot of issues. Can I ask for IPv4 only?

Customer number: 6950534

Thank You for the kind help,

Peter

    Ähnliche Diskussionen

    hardipeter
    Good morning
    Thank you for your message
    We are sorry that you’ve been experiencing some issues.
    However, as a UPC client we can’t access to the UPC system from sunrise so i suggest you to call the UPC hotline: 0800 66 88 66

    Kind Regards
    Claudio

      hardipeter The signal values of your modem are not correct. We have created a technician order for this. You will be contacted within 24 hours to arrange an appointment. Please contact us with feedback after the technician visit.

      Greetings
      Daniele

        6 Monate später