Daniele_Sunrise MarcoSilva The signal quality of your connection is fine. We have now removed the Protect Surf option as a test, which can weaken your line somewhat. Can you please test it again? Greetings Daniele
Daniele_Sunrise MarcoSilva Please perform a short series of speedtest measurements according to the following instructions and report back here with your CNLAB UID so that we can analyze the results. Greetings Daniele
Daniele_Sunrise MarcoSilva I can’t find anything that explains the poor speed and we would ask you to contact our support team on 0800 707 707 for an in-depth analysis. Greetings Daniele
MarcoSilva Daniele_Sunrise Could it be a router problem? Sunrise Connect Box 2 (VOIP - 1018 / MV2 P2)
Daniele_Sunrise MarcoSilva I cannot tell you this and we would ask you to initiate an in-depth analysis of your request via Support. Greetings Daniele
