Sunrise
Postpaid

Last month, I’ve purchased a month membership of gpt in App Store by my phone number in sunrise. But this month I can not renew it and I also haven’t receive any bill from App Store. I guess the reason I can not renew it is because I haven’t pay. Now I can not do any purchases in App Store. I would like to know the reason.

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Welcome to Sunrise Community.

We have checked the purchase in our system. There is no payment visible. May we ask if you purchased the app with Sunrise pay or with anything else.

Best regards
Helena

6 mois plus tard