Calls only from/to specific numbers !

Dear all

My mom is 78 y. After an eventful move from UPC to Sunrise, her landline phone (032 435 55 78) can only be called from specific phone numbers. For instance, all incoming (and outgoing) Swisscom / Salt calls are being rejected. Other numbers will go through.

It is absolutely incomprehensible and I am worried to let my (widowed) mom alone with such limited connectivity. Reaching health services doesn’t work for instance.

She already spent hours with the hotline. We tested different phones, rebooted everything many times. It seems to be a serious high-level routing issue among operators.

Please help !

Today, without notification and agreement, and after 50 years (!) with number 032 435 55 78, my mom simply got disconnected and attributed a new phone number (032 501 92 03). It took us 1 month (and hours at the Sunrise shop and at the hotline) in order to PORT her good old phone number from UPC to Sunrise ! We are now back where we started… My mom is literally getting crazy, after 2 months without proper connectivity.

I’m still hoping that Sunrise will hear our plight, and find a solution to activate our number.

I tested with different phones and operators, waited some long hours, but still no connection !

Could you please also give it a try, and test/call the number (032 435 55 78) directly ?

Dear Daniele

We reset-ed the box yesterday evening, and the connection - with the right number - is working again :-)

After 2 months of porting issues and other routing problems, you managed to resolve the issue ! We want to express our gratitude to you.

Thank you again