Packet Loss at Sunrise Default Gateway

gafrol · 2023-11-02T07:36:10+00:00

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gafrol

I see a lot of packet loss at the DGW of my Sunrise Internet connection. Should I open a ticket?

I am running mtr from my LAN

Daniele_Sunrise

gafrol Welcome to the community!

Your modem has been online for 93 days. Please restart it once. If you still have the same error, I recommend the following tip from the Internet:

If you recently encounter limited speed acceleration, or unable to reach maximum connection speed, please try to disable the following features: AiProtection, Traffic Analyzer, Web History, Adaptive QoS, Game boost, Web & apps filters, bandwidth monitor, Mobile Game Mode to maintain the optimal internet speed.

Greetings
Daniele

gafrol

Thank you, I have restarted the modem, and the problem remains the same. Currently, the default gateway shows a packet loss of 46% (!)

Daniele_Sunrise

gafrol Please set your modem into router mode and perform some small series of measurements according to these instructions. After that, set your modem back to bridge mode and perform some measurements here as well.

After that please login again with the CNLAB UID for further analysis.

Greetings
Daniele

gafrol

I cannot put the modem in router Mode for 12 hours. I have no issues with bandwidth but with packet loss.

Daniele_Sunrise

gafrol Please ignore the 12 hours. Just do some short 3-4 series of measurements. You don’t have to do the test in safe mode either.

Greetings
Daniele

Log7

Same here - very high % of packet loss. Teams or Zoom meetings are impossible. It looks like the same router is affected.

Daniele_Sunrise

Log7 Welcome to the community!

Please send us your customer number, address and date of birth via private message. We will be happy to check the configuration of your modem.

Greetings
Daniele

Daniele_Sunrise

Log7 We have checked the line and the signal values are OK. We found these tips on the Internet because you have your modem in bridge mode. Can you follow the tip once and start a test again?

Tip:
“If you recently encounter limited speed acceleration, or unable to reach maximum connection speed, please try to disable the following features: AiProtection, Traffic Analyzer, Web History, Adaptive QoS, Game boost, Web & apps filters, bandwidth monitor, Mobile Game Mode to maintain the optimal internet speed.”

Greetings
Daniele

gafrol

Apparently, I am not the only one facing issues with the same GW IP. Sunrise are you sure all is ok on your side?

Daniele_Sunrise

gafrol Can you please tell us the CNLAB UID so that we can analyze the results?

Greetings
Daniele

Daniele_Sunrise

Daniele_Sunrise Yes, with us everything is thorough as far as the line is concerned:

Greetings
Daniele

gafrol

My question is if you are sure if everything is ok in your side?