Transfer of Internet from UPC connect box 1 to Sunrise Glass Fibre Internet

Gabriella · 2023-10-06T16:50:36+00:00

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Gabriella

I have just requested the transfer of my current UPC Internet + TV subscription to the Sunrise

Up Home + XL with Streaming. 10 GBits

I am told the new activation will happen on the 10th Oct.

Currently I have the Connect Box 1 connected and what point will I be getting a new modem that supports Glass Fiber as I have Sunrise installed at my home and the initial Sunrise Pod for WiFi extension?

The glass Fiber was connected to my old Swisscom telephone lines, So I guess the modem would connect into the Telephone socket and NOT the current UPC cable modem connection?

Thanks for any information.

Sunrise_Team

You should have received the new modem by now. Has it arrived at your place?

Best regards,
Jessica.

Gabriella

Sunrise_Team

I have not received any new modem for the Glass fiber or and new devices for the startup wifi extension.

Also I have not received any instructions on how to activate the Netflix etc

I assume this will all be available on the 10th October?

Gabriella

Sunrise_Team

I also do not see any new products in My Sunrise portal showing the Up Home+ XL with Netflix.

It sill only shows my mobile devices.

Gabriella

Sunrise_Team

Arriving 23 October

Gabriella

It is ok I now see the new order on the My Sunrise for the UP HOME+ XL Although it does not say anything regarding the Netflix which was part of my transfer order.

Also the status is set at “Pending”

Gabriella

The subscription has started now. So all working on the TV and including Netflix.

There is however still a little problem. On the My sunrise account page it shows the Up Home+ XL as from the 10th October as being 1 GBit download and upload. This should be 10 GBit

will this be changing when I receive the new modem connect box 3 with Fiber?