Unpaid debt

juanmelafias · 2023-09-20T11:40:35+00:00

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juanmelafias

Hi, some years ago I moved to Swittzerland and quickly signed a one year contract with you guys. Due to unexpected personal reasons I had to go back to my home country and face some financial issues. I wasn’t able to pay for the services I once requested but now I am finally am and I am willing to repay them. How could I do this?

Daniele_Sunrise

juanmelafias Welcome to the Community!

We assume that you would be contacted by a collection agency regarding the outstanding balance. If so, please contact the collection agency. If not, please contact Sunrise customer service 0800 707 707 or UPC 0800 66 88 66.

Greetings
Daniele

juanmelafias

I think I got messages from them to my mail account, but I cannot find them in my inbox right now. Do you know if Sunrise works with a certain collector?

Daniele_Sunrise

juanmelafias We cooperate with the company Intrum. Here is the link to the homepage.

Greetings
Daniele

juanmelafias

Hi,

I have talked to Intrum but apparently they cannot find me in their database. Is there a way from your side to find out which collector owes my debt?