Bridge Mode on Internet Box Fiber

ironypirate · 2023-08-19T14:22:32+00:00

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ironypirate

Hello,

I just got the new Internet Box Fiber (zyxel model). I would like to use my own Unifi system. How can I activate bridge mode?

TIA.

ironypirate

Any help here? I spoke to two different CS members on the phone and frankly the support is confused. I can see here that someone else recently had the same issue as me and a work around seems to have been found.

My modem seems to have IPv6 deactivated and I have attached my Unifi setup to LAN1 on the Zyxel modem, but the internet settings are not being passed across - do I need to do something in the Zyxel modem? The lack of anything on the Zyxel/Sunrise GUI to indicate that things are ‘bridged’ is not really reassuring everything is configured as it should be.

Sunrise_Team

Thanks for the message.
Since your modem Zyxel is not from us we unfortunately do not support this. But what you can try is that you put the DHCP on the Sunrise modem on Disable and on the Zyxel on Enable. Unfortunately, we can’t guarantee that it will work..

Sincerely,

Jessica

ironypirate

Sunrise_Team hi Jessica, the zyxel modem is the one supplied by Sunrise but called the “internet fiber box” instead…

maxell182

Sunrise_Team

You can’t support your own modems?

ironypirate has the following SIB Fiber – Setup & Problemlösungen | Hilfe (sunrise.ch)

I hope you can support them, since its your product 😉

br
maxell182

Sunrise_Team

But we can’t support them from our system.

Greetings,

Jessica

ironypirate

I gave up. Thankfully the building I live in supports a cable connection too, so I switched back to that. I shouldn’t be surprised but I am not sure why sunrise are sending hardware where their customer support isn’t briefed fully on its capabilities or where customers can use it as they wish. In my case the wifi would have been completely unusable as the fiber connection to my apartment is in the laundry room at the far end of my apartment meaning I had no signal in the living room…

Sunrise_Team

I’m sorry to hear that the first solution didn’t work, but I’m glad you found another solution.

Greetings,

Jessica

juniqui

Hi ironypirate,

just saw this post now.

I was able to have the setup you mentioned working.

I have connected my unify udm (dream machine) port 5 (WAN) to the 10G LAN of the Sunrise Fiber router. IPv6 Disabled. All works as expected.

Let me know if you need any info on the setup, since the “support” team is not even able to help with their own equipments.

cheers

joao quintas