Connecting a Second - older - TV

Jonathan257 · 2023-07-18T17:58:12+00:00

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Jonathan257

Hello @Daniele_Sunrise.

Can the above problem be solved by connecting my 2nd TV Box to the ethernet cable upstairs?
(even though I didn’t need to do this the first time - the box setup over the WiFi…)

Daniele_Sunrise

Jonathan257 The CS2004 error message means that no antenna cable was connected. This page describes how to connect the TV box. This includes the antenna cable and the network cable LAN (or WIFI).

Greetings
Daniele

Jonathan257

Hello Daniele_Sunrise .

I’m confused by your last reply / link to the “set up you new TV box” video you sent me.

I’ve already activated / setup my TV / linked it to the WiFi - as I posted 4 days ago:

"I tested it this evening, and it now *partially works*…
The BlueSport App works, but I can only *see a few channels* on the TV.
*Most* of the TV channels give me the following CS2004 error:"

So I am passing this straight back to you, and your previous post wasn’t the answer…

Daniele_Sunrise

Jonathan257 Ok, please excuse me. I will try with questions:
- Is the antenna cable connected from the TV box into the cable connection box?
(Antenna Cable: https://img2.storyblok.com//filters:format(webp)/f/113473/250x150/7ed2d2024c/sunrise-tv-box2-coax-cable.png?w=768&q=75)

Greetings
Daniele

Jonathan257

Hello Daniele_Sunrise

Well, no - I’m running off the Wi-Fi because it is the *2nd* TV box - ie: not in the main living area - where the Internet Box and wall sockets are - but in a room lower down the house.

So, it’s not “cable connected” but “WiFi connected”.

Thanks, J.

P.S. Some other information: I have a wifi booster / extender pod in this lower part of the house (about 6 metres from the TV / 2nd TV box) and this enables me to pick up the internet / Wi-Fi perfectly on the TV (and stream from youTube / TeleBoy / etc… thru the relevant Apps on the TV).

Daniele_Sunrise

Jonathan257 The TV box (HFC) requires an active cable connection. Without a connected antenna cable, you will not get all channels. We recommend you to install a 2nd can or call our customer service and tell them that you don’t have a second cable TV can and you can’t use the second TV Box.

Then you can download the Sunrise TV app and log in with your MyUPC data. Then you have the TV channels via Internet, which are also on the TV box.

You can find more information about the TV app here.

Greetings
Daniele

Jonathan257

Hello Daniele_Sunrise

I don’t understand, my first post / questions to you 10 weeks ago, before I ordered the 2nd TV Box (in order to make sure this was a suitable solution and I wasn’t wasting my time) was:

Does the box run off the WiFi, or do I need to connect it “hard” via cable / wire?

and you replied:

The box can be connected WIFI or also via LAN cable.

So, that’s why I have taken this 2nd TV box…

Daniele_Sunrise

Jonathan257 On your question related to the connection type, I assumed that you meant the connection to the Internet, since you mentioned the WIFI in your question. Please excuse me if I have understood this.
Question:
"Does the box run off the WiFi, or do I need to connect it “hard” via cable / wire?
The box can be connected WIFI or also via LAN cable."

Let’s find a solution together. I would suggest the following:
- I cancel the second TV box again immediately. You contact me at the next bill delivery to record the credit for the cost of the second TV box.
- You purchase a receiver based on Android (Google Chrome, Amazon Firestick) or iOS (Apple TV).
- After you have purchased a reception device, you install the Sunrise TV app on it and log in with the MyUPC customer data. Would this be a solution?

Greetings
Daniele

Jonathan257

Daniele_Sunrise

Can UPC send me a “right angled” one of these connectors? (see image) - as “flat as possible” please.

If you can, I might be able to fit it behind the TV and this might solve a problem…

ootisone

I am (very) keen to get this sorted today, as I won’t be home office tomorrow, and you don’t do support out of hours…

Daniele_Sunrise

ootisone In this case, should I start with the cancellation of the second TV box?

Greetings
Daniele

Daniele_Sunrise

Jonathan257 Unfortunately we do not have a ribbon cable or a cable with a right angled connector. Possibly something like this would work.

Greetings
Daniele

ootisone

I’m confused by your last reply / link to the “set up you new TV box” video you sent me.

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