Hello,
I migrated from UPC to Sunrise the 30th of January. After multiple calls, I managed to close the contract by going personally to the Sunrise shop. In the contract I was informed that my former subscription to UPC was therefore terminated.
I activated as well my employee discount (as I also have a Sunrise connection in my company) and was supposed to enjoy the first 2 months free.
Well, since then I got another bill from UPC for a period after which I had already migrated. I asked my bank to cancel the LSV (Direct debit) authorization and claim the money back.
In the meantime I got another bill from Sunrise worth 104CHF.
I called technical support from Sunrise, where they explained me there was a mistake when activating my employee discount and they sent a ticket to modify the bill. I told them as soon as I got the right amounts I would pay immediately. I also informed them I had to cancel the LSV for UPC as I still got an invoice from them, and asked them to please make sure their system is updated.
In the meantime I got another bill worth 104CHF, plus another bill by UPC for a product I never contracted, in my old address (I moved end of february). On top of that, last invoice from UPC is also asking for the money the bank got back from them.
I went to the shop last week but all employees were busy and I had limited time, so I planned to send a certified letter, but I do not know whether to send it to UPC, to Sunrise, or to what address.
Please inform me of the ticket number issued to solve this topic. I have been requested by my lawyer in case there is a debt collection request.