I can’t believe that I received today in 1 single envelop with 2 bills (both under my name) and 1 of them with activation fee (CHF99).
I placed my order online with the waive of activation fee CHF99 on 19/2. But at the end, I received 2 modems (1 after another). I am currently using one of them and another one remain unopened and waiting for you to collect from me. I am sure that’s the reason you are charging me twice. But why do I need 2 accounts and 2 modems in a single apartment?
Moreover, I just realized that the account number that I used to register MyUPC (with the MAC of modem i am currently using) is the one with activation fee.
Can you correct all these?
Current situation: account numbers:
xxx-1 (MyUPC and Modem currently in-use but with Activation fee)
xxx-1 (without activation fee)
Thanks in advance !