Connect Box 2 port/ip limiting

7253011405 · 2023-03-19T15:46:56+00:00

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7253011405

I have a 1Gb download contract with Sunrise. I have the Connect Box 2. I have it in bridge mode connected to my Asus router. After a few days my internet download speed goes from +-800Mbps to +-90Mbps, so I am assuming it is somehow capped to 100Mbps.

Lets say I first connect my Ethernet cable from Ethernet port 1 on the Connect Box to my Asus router WAN internet port. I have 1Gb download speed, but after a few days it drops to 100Mbps. I then connect the Ethernet cable to the 2nd port on the Connect box, do a full power down and reboot. Then I get my 1Gbps back again on my ASus router.

So I have no idea if it is possible, but is Sunrise limiting the port on the Connect box or limiting my Asus router? Or what exactly is happening?

I have now connected a spare laptop directly to the 1st port on the connect box and the laptop gets +-800Mbps download speed. Which leaves me to believe my Asus router is being limited somehow.

Daniele_Sunrise

7253011405 Welcome to the community!

Please send us your customer number, MAC address of the modem, address and date of birth via private message. We will be happy to check the configuration of your modem.

Greetings
Daniele

Daniele_Sunrise

7253011405 The signal values of your modem are ok. Have you already done a speed test at CNLAB and could you tell us the CNLAB UID? Do you have any antivirus software or other security tools in use? If so which ones exactly?

I also found this information:
“If you recently encounter limited speed acceleration, or unable to reach maximum connection speed, please try to disable the following features: AiProtection, Traffic Analyzer, Web History, Adaptive QoS, Game boost, Web & apps filters, bandwidth monitor, Mobile Game Mode to maintain the optimal internet speed.”

Greetings
Daniele

hogya006

Sounds like they went to CGNAT which is a major PITA to deal with. There are tutorials out there on how to do it, but IMO if it’s a smaller ISP I’d ask them how much it is to get a static IP.

7253011405

hogya006

Looks like Sunrise unfortunately do not offer static IP’s for residential customers.

https://community.sunrise.ch/d/18895-can-i-enable-static-ip

7253011405

Looks like I have everything you mentioned activated. “AiProtection, Traffic Analyzer, Web History, Adaptive QoS, Game boost, Web & apps filters, bandwidth monitor, Mobile Game Mode”

I have disabled adaptive QoS, Traffic analyser, Game boost,Mobile Game mode. But AiProtection I will be leaving on.

I did not know about CNLAB, very cool program, so I have installed it and ran some test. But the info is way to much to post on a public forum I think, so I will send it to you in a private message.

As for a virus protection I am using Avast free Antivirus.

With the router and using speedtest.net I am getting around 900Mbps the last 3 days. But I will keep monitoring it over the next few days.

Daniele_Sunrise

7253011405 The values look basically good, except for the second PC with the 10 meter LAN cable. Does this PC have Avast installed? If so, you can achieve full speed by uninstalling the virus scanner and only using Windows Defender.

Greetings
Daniele

7253011405

Wow, uninstalled Avast on the furthermost PC and now and the speed doubled, I get close to the 1GBps. Cannot believe Avast limits the connection so badly. You can see the difference with the same UID I sent you.

But will keep an eye on when the main internet line is limited again to around 90Mbps.

Thank you very much Daniele.