Long first ping

DonkeY · 2023-02-27T08:31:48+00:00

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DonkeY

First packet on every connection takes very long time - see screenshot. This also apply to DNS requests, making web browsing a nightmare.

Rebooting router helps, but only for 1-2 days, then problem comes back.
Factory reset also helped for only like 2 days
Doesn’t happen when I connect this computer via mobile internet.
Doesn’t happen when I login to router’s WUI and send ping from there
Happens on all computers I have at home, also on smartphone

Looks like a candidate for unit replacement

Daniele_Sunrise

DonkeY We have just initiated a replacement of your modem. You will receive the new modem in the next days. Please replace all cables and the power supply with the new ones in the package. Please contact us again afterwards if the cause is still present.

Greetings
Daniele

2762008618

Daniele_Sunrise

Hello,

I’m experiencing the same exact behaviour described by DonkeY on this discussion.

The first ping keeps taking too long on every new connection and rebooting the device only fixes the issue for a couple of days.

What else can I do in order to find an effective solution?

Thanks for your attention.
Best regards,
marco