Modem keeps rebooting - no response from support.

fluff34567 · 2016-03-31T09:31:19+00:00

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fluff34567

hi Cablecom,

I sent a support request last week and no response so far.

The modem (TC7200) keeps rebooting multiple times a day and the signal strength is really poor. I get a better signal from my neighbour 2 floors up than i do in direct line of sight of my modem.

I would like to request a replacement please.

Can someone contact me for details?

Thanks in advance

fluff34567

Hi,

I just received an email that a new modem is on the way.

Thanks for assistance.

Anina

Hi @fluff34567

Thanks a lot for your message! Could you quickly send me private message with the following information:

Customer ID
your phone number and availability for a call-back

Our support team will get in touch with you then.

Thanks again and kind regards,

Anina