Shared IPv4 for WAN IP

kami7 · 2023-02-23T11:49:22+00:00

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kami7

I’ve had Sunrise Internet Box for almost two years and since yesterday evening the Sunrise DHCP servers assign to my WAN IP interface a shared IPv4 address, Carrier-Grade NAT RFC6598, eg 100.96.177.254. Now all my Internet traffic is proxied through another public IPv4 address which belongs to Sunrise.

I have called Sunrise support to complain about the fact my box is not directly reachable from Internet and I cannot connect anymore to the RoadWarrior VPN Server listening on my Sunrise Internet Box, but the level 1 support failed to see any problem with the router.

How could I have again on my Sunrise Internet Box a public valid IPv4 address, directly reachable from Internet?

Thank you.

Daniele_Sunrise

kami7 Welcome to the community!

I recommend a call to the support to create a ticket for an in-depth analysis (0800 707 707). We don’t have all the possibilities to check everything with Fibre, as we do with HFC technology.

Greetings
Daniele

pato

A case for @Sunrise_Team
Can you please send them a private message containing your customer ID, address and birth date?
It’s weird that you were changed, normally that doesn’t happen.

kami7

I have called support again and the issue has been solved. thank you