Hello. We are from Ukraine and recently purchased 2 sunrise SIM cards from you. There is a problem with one of these cards now, the third day there is no mobile connection and there is no way to make a call within Switzerland. Problem with this number ***. The number is registered to me. The number was purchased for my child. I need to connect with her. Unfortunately, due to the language barrier, I cannot call the hotline and cannot receive a call from them. Help us please.