No internet connection

james · 2016-02-25T17:43:36+00:00

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james

Hi,
I am having problems with my cablecom internet connection.
Since last thursday I have no internet connection, I have tried to reset the modem several times, but it never synchronizes.

This also happened a few weeks ago, but after three days it came back to normal.
What is going on? It is starting to be really annoying.

Yours sincerely,

UPC_Ex_Mod

UPDATE:

Hi @james

I just received the information that a technician will be sent to you. You will receive a call to arrange an appointment.

************

Hi @james

I well received your message and passed on your phone no. to our support services. They will check your set-up, evaluate possible solutions and then contact you. Keep us posted! Should you have any further questions in the meantime, please let me know.

Wishing you a nice afternoon.

Best regards,

Frida

UPC_Ex_Mod

Hi @james

We have French speaking agents. However, I will try to arrange for a call-back the soonest possible. Kindly ask you to send me a private message with your customer and phone number as well as a time range when you’re generally best available.

Thank you & Best regards,

Frida

james

@UPC_Ex_Mod,

I tried to call, but the menu is only in german and I do not speak german.

If that was a menu in french at least, then I could understand.

Best,

UPC_Ex_Mod

Hi @james,

My sincere apologies for late reply. I will arrange for one of our specialized agents to call you and to solve your Internet problem. May I kindly suggest: In urgent cases like yours it’s always best to call our Support team. It’s available every day until 22h, phone no.0800 66 88 66. Our agents can check the infrastructure and solve issues on the spot.

Keep you posted

Best regards,

Frida

james

Well,

One and a half week now.

I think this is enoght reason to cancel my contract without paying any fees.