DynDNS and Port forwarding with Sunrise Connect Box 2 ?

Hornstrandir · 2022-11-30T07:01:27+00:00

Sunrise Community - Kunden helfen anderen Kunden rund um die Themen Fernsehen, Internet, Telefon und Mobile. Jetzt registrieren!

Hornstrandir

Hello,

I have the Sunrise Connect Box 2 router for the cable network and I want to configure an access to my IP cameras from outside.

I need 2 services:

- DynDNS

- Port forwarding

These services were offered on the Sunrise Internet Box router (for the phone line) and everything worked perfectly.

Since I moved and switched to cable with the Connect Box 2 router, these services are no longer available in the advanced settings of the router.

Could you tell me how to do this?

I absolutely need a solution and I don’t understand why these services are not offered !?

Thank you for your help.

—

Bonjour,

J’ai le routeur Sunrise Connect Box 2 for le réseau cablé et je souhaite configurer un accès à mes caméras IP depuis l’extérieur.

J’ai besoin de 2 services:

- DynDNS

- Redirection de ports

Ces services étaient proposés sur le routeur Sunrise Internet Box (pour la ligne téléphonique) et tout fonctionnait parfaitement.

Depuis mon déménagement et le passage au cable avec le routeur Connect Box 2, ces services n’existent plus dans le paramétrage avancé du routeur.

Pourriez-vous me dire comment dois-je faire?

J’ai absolument besoin d’une solution et je ne comprends pas pourquoi ces services ne sont pas proposés !?

Merci.

pato

The DynDNS Feature is indeed not existing on the CB2, but I read that it’s a new feature of the CB3.

About the port forwarding, you are now running IPv6 with IPv4 DS-lite. You should be able to forward IPv6 addresses, but not IPv4.
For this, you need to switch your connection to IPv4. Please contact @Sunrise_Team with your wish to switch to IPv4 and please add your customer number, address and birthdate to the private message.

Hornstrandir

Hi pato,

Thanks a lot for your quick answer.

I will contact the Sunrise Team to check if I can get CB3 instead of CB2 and request to switch to IPv4.

Best regards.

Sunrise_Team

Hornstrandir Thanks for your request!

We have made the changeover to IPv4, which will be completed in 30 minutes. Restart your modem afterwards. If you have problems, reset your modem. Press the reset button on the back of the modem with a pointed object for at least 25 seconds.

Please let us know if it works after.

Best Regards,
Luka

Hornstrandir

Hi Luka,

Thanks. IP forwaring is now available but DynDNS service is still missing in the advanced settings.

Is DynDNS available on the Connect Box 3 ? If yes, is it possible to exchange my CB2 by a CB3 instead so that I still continue to use it as a router and not a modem ?

Regards

Daniele_Sunrise

Hornstrandir We recommend to request the change of your modem via customer service 0800 707 707.

Greetings
Daniele

Hornstrandir

Daniele_Sunrise

Hi Daniele,

Yes I did already. The customer service will normally proceed to the exchange of CB2 by CB3.

Therefore, I will no need to switch my Connect Box to “modem” mode and buy an additional router only to get the DynDNS service.

Thanks a lot !

Achu

Dear Hornstrandir,

I have exactly the same problem. I have been forced to change my perfectly working ADSL router for this below par crappy sunrise connect box 2 (which does not even have a wifi button!).

I need DynDNS service, and I need to open selected ports for selected devices on my network. None of which seems to work on the connect box 2.

Could you tell me again exactly what you did at the end ? calling the hotline was for me a waste of time, but maybe if I ask for something specific that I know is possible, then it may work.

Thanks a lot in advance!

AChU

Hornstrandir

Achu

Hello AChU,

I first tried to contact the Sunrise Hotline (in French) but with few results. Having had no news from my first call after several days, I contacted them 2 other times and I had to explain them each time from the beginning.

The French hotline seems to be outsourced abroad and I am not satisfied with the service at all.

For my last call, I called the English hotline which was much more efficient and was able to give me the clear answers I was expecting.

I also found this Sunrise Community to be very helpful and very responsive in answering me. Very quickly after sending a private message, they switched me from IP v6 to IP v4, which solved the first problem by allowing me to perform port forwarding again.

However, the DynDNS service is still not available on the Connect Box 2. So I asked to replace it with the Connect Box 3 which would offer the DynDNS service but which is currently out of stock.

I am in the queue to receive the new router as soon as it is available…

Here is what I found out from my experience

1/ Avoid if possible the French hotline

2/ Preferably use the English hotline (I have no experience with the German hotline because I don’t speak the language)

3/ The Sunrise Community is also very efficient and fast but will not be able to solve everything for you without going through the hotline for some requests.

Regards.

Achu

Dear Hornstrandir,

Many thanks for your input. Since I’m a good old Welsch I had been so far talking to the French hotline, but will definitely now switch to the English or German one. I will see if I can also get in the queue for a Connect Box 3. Since I am paying the lowest rate ever for the slowest connection possible, I don’t know if they will let me though!

Not sure indeed that switching from IPv6 back to IPv4 is all that useful. Everybody tells me that port filtering should be just so much simpler in IPv6 than port forwarding was in IPv4; it’s just been this bit too time consuming for me to disentangle the one problem with DynDNS from possible port filtering issues. Also, the firewall being now literally either “all off” or “all on” makes things bloody annoying to test.

Anyway thanks again, and best wishes!

AChU

pato

Achu The port forwarding stuff is correct, but for example all mobile phone connections are still on IPv4 only and those devices can’t reach devices behind IPv6 only connections.

Achu

Ah ha…Gee, I did not know. Thanks pato for telling me! I do have indeed a couple of mobile devices that need to reach behind my firewall.

I did as Hornstrandir suggested, asked for the German hotline (I seem to have lost the choice from the starting menu, but got there eventually), just said I needed DynDNS + IPv4 port forwarding, and the guy at the other end of the line just replied “Fine, no problem, you can keep your older (ADSL) line”. Which is just fine with me, so problem solved for me, at least for now! Thanks again for your inputs!

AChU