Port Forwaring on new Connect Box 1

Mastef · 2022-11-21T09:46:59+00:00

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Mastef

Hello all, I would like to ask to enable port forwarding IPv4 on the new Connect Box 1 I received to replace the old Sunrise Internet Box.

I need this functionality as I use some few devices I need to contact remotely and they are configurable only as IPv4.

Many thanks

Daniele_Sunrise

Mastef Welcome to the community!

A pending order on 14.12.2022 in the system prevents us from being able to make the changeover for you. For this reason we ask you to contact our support on 0800 707 707 for further and more detailed information.

Greetings
Daniele

Mastef

Hello,

thanks a lot for the reply.

Today I have disconnected and sent back to Sunrise the old Internet Box device I had still connected.

Now I have only the Connect Box 1 left connected.

While waiting that this pending order is closed I would like to ask if with the changeover would be possible also to activate/provide access to:

Custom DNS configuration (it was possible on the old Internet Box).
Enable, even if self-signed, force the https:// connection to the router device (it was possible on the old Internet Box), denying access to the web portal in http://.

Well, finally, if it would be possible to unlock the “expert mode” on this device, as it was possible on the previous one (wishing that there is one…) it would be perfect. 😃

Thanks

Daniele_Sunrise

Mastef As soon as it is possible to enable IPv4, you will have more options. To your other two questions, we are happy to answer as follows:

Custom DNS configuration (it was possible on the old Internet Box).

You can not make this setting on the modem. If you want to do this, then the modem could be set to bridge mode, so that you can install your own router afterwards that has this function. Another possibility would be to route all the traffic with a Pi-Hole that acts as a DNS server.
Enable, even if self-signed, force the https:// connection to the router device (it was possible on the old Internet Box), denying access to the web portal in http://.
You can not make this setting on the modem. If you want to do this, then the modem could be set to bridge mode, so that you can install your own router afterwards that has this function.

Greetings
Daniele

Mastef

Hello again,

I’m actually having still issues with this new router.

I am experiencing bandwidth degradation (the upstream before was 100 Mbps as the downstream 100 Mbps, not the upstream is 25-26 Mbps and downstream is 150-160 instead of 200 Mbps after the renew/upgrade of the contract with Sunrise).

This morning I have called again Sunrise for this bandwidth issue (and regular/periodic internet connection drops, no WiFi related) but the support has overwritten the IPv4 firmware back to IPv6 so now I do not have again the port forwarding feature…..

Is it possible to get back the IPv4 firmware on this router and check why the internet connection is so unstable (including the drop of the upstream bandwidth and the downstream that does not reach anymore the upper limit)?

With the Internet Box never experienced any drop of the connection or bandwidth degradation in 2 years. With this new router it seems to be turned back of years in terms of reliability.

Kind regards.

Daniele_Sunrise

Mastef Please run a speed test series according to the following instructions. Afterwards please tell us the CNLAB UID so we can check the results.

We are in the process of switching your modem back to IPv4. The conversion will be completed in a few minutes.

Greetings
Daniele

Mastef

Hello,

the CNLAB UID is 1670035837151713.

Anyway, as additional info, I see the following on the router (it seems a cap) that is shows, for the primary upstream service flow a Max Traffic Rate of 27.5 Mbps:

Daniele_Sunrise

Mastef You have the Internet Up M, which has 200mbit download and 25mbit upload. About your CNLAB test - it was done via WIFI, can you please run it via LAN connection?

Also, there is a component in your network that slows down your network by 32% during the test. Do you have any security software in use and if so what kind?

Greetings
Daniele

Mastef

Ok, so I have now the HFC connection (just checked the specs of that subscription).

So it is not anymore synchronous connection as it was previously, got it. So the bandwidths are correct.

Now the last thing is the wifi drops that I experience, with only the Wifi of the Connect Box 1 (the other two APs that I have at home are shutted down since days).

Tablets, laptops, smartphones experience a general streaming degradation (even if they are close the wifi router) and periodic “choppy/pixelated” video output with streaming services (Zattoo, Netflix, Prime, etc.).

This was not happening before (Internet Box + 2 APs in mesh mode).

Will do some additional checks.

Daniele_Sunrise

Mastef I recommend you use Connect Pods, which extend your WIFI, or do you already have them in use?

Greetings
Daniele

Mastef

I do use two Nighthawks (both with Wifi 6 standard and mesh technology) that I used with the previous Internet Box from Sunrise with no issues.

However, I do not think they are related to the issue, as, during all the latest tests with Wifi and general internet connection quality tests, they were not even powered up (I was using just the Connect Box 1 Wifi, no extenders).

In any case, reviewing the Network log on the Connect Box 1 I saw the following entry (Critical type):

No Ranging Response received - T3 time-out; {then following twoMAC addresses)

This entry, if I’m not wrong, is related to the Internet connection poor quality or something wrong with the cable socket (or cable, but I followed the instructions given with the router).

In addition, I have seen the following table about the Upstream bonded channels:

Are these results correct? Are these T3 timeouts intended to be regular?

Many thanks and kind regards

Mastef

Ok, just found a quite recent post about this last finding (the T3 timeouts): https://community.sunrise.ch/d/15014-no-ranging-response-received-t3-time-out

Ok, so it seems that, by reading that thread, and having a very similar (if not equal) scenario to the one explained there…..is it possible to ask for a technician inspection to check the “junction box” and maybe replace it?

Many thanks

Daniele_Sunrise

Mastef We can’t find any error in the signal or house amplifier. Please contact our support 0800 707 707 for a more detailed analysis of your issue.

Greetings
Daniele