Slow internet the last few hours

randald10 · 2022-11-16T12:20:52+00:00

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randald10

Internet connection, the internet connection drops on and off the last few hours. please can you check the reliability and speed of the connection from your side for at least an hour.
are there any outages in 8046 today ?

thanks

Daniele_Sunrise

randald10 We see a too high correction value of the modem in the upstream range on 3 frequencies. We have created a technician order regarding this. You will be contacted for an appointment within 24 hours. Please get back to us with feedback after the technician visit.

Greetings
Daniele

randald10

Daniele_Sunrise

can you check again the upstream frequencies please ?

I have unplugged and plugged in again the coaxial cable connecting the modem to the wall socket.

Thanks

Daniele_Sunrise

randald10 The modem still does not bundle the channels correctly and we have to wait for the technician who will then set everything correctly again.

Greetings
Daniele