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  • NO TV since switch to Sunrise from UPC

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  • Llambee01

    • Beitrag Nr. 1
    • Bearbeitet
    • Dieser Beitrag ist in Englisch
    Sunrise
    TV Box

    I have switched from UPC (that was working perfectly without any interrutption for 5 years) to Sunrise.

    Internet is working flawlessly, but despite 10 calls to the Customer Service, Sunrise “IS NOT ABLE TO ACTIVATE MY TV SERVICE” due to a general failure affecting all customers… This is now 3 weeks that i have NO TV, even no access on computer or Phone. Simply no TV…
    Please do something. Enough is enough, and i have enough calling 0800 807 807 to hear the same speech every time.

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      lambee01 Welcome to the Community!

      We are very sorry to hear that and would like to help you out.
      Please send us your customer number, phone number, address and date of birth via private message.

      We will be happy to check your request afterwards.

      Best Regards,
      Luka

        • Llambee01

          • Beitrag Nr. 3
          • Bearbeitet
          • Dieser Beitrag ist in Englisch

          No SUNRISE, the problem has not been resoled, simply because YOU ARE NOT WORKING ON IT, and it is the same for hundreds of your new customers and you do not care. This is now 4 weeks that we hear “we apologize…”, this is the minimum, BUT YOU DO NOT FIX THE PROBLEM because you do not care. Period.

          Another day without follow-up !!! @Sunrise_Team WHY YOU DON’T CARE ABOUT YOUR CUSTOMERS ?

          6 Monate später