Slow Download for months

Byokko · 2022-10-31T08:42:08+00:00

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Byokko

Hello

I should have 1Giga download but for months the bandwith got slower and slower and slower. I’ve replaced my box and all cables with a new one but it’s still on dial-up-modem level.

Where is the problem?

This feels super scammy, paying so much money for worse internet than ever.

Daniele_Sunrise

Byokko Welcome to the community!

We have made a change to IPv4, which will be completed in 30 minutes. After that restart your modem. If you have difficulties, perform a modem reset. To do this, gently press the reset button on the back of the modem with a pointed object for at least 25 seconds.

Please report back with feedback if the speed is better.

Greetings
Daniele

Byokko

Wow! Thanks this worked!
I am curious, what exactly is it that was change to IPv4? (for future references)?

I wonder why this isn’t possible to do for those over phone? (Or do they not know?)

Kind regards~

Daniele_Sunrise

Byokko You can find information about IPv4 via the following link.

The reason why we changed your modem from IPv6 to IPv4 is that some devices don’t like IPv6 or generate error patterns.

Greetings
Daniele

Byokko

So it worked until yesterday… so about a week

and now I am back to this:

I rly can’t get worked done like this :<

Daniele_Sunrise

Byokko Please send us your Sunrise customer number, MAC address of the modem, address and date of birth via private message. We will be happy to check the configuration of your modem.

Greetings
Daniele