Dear Sunrise, what is going on with your download speeds?
I have been a customer for 2 months. For the first month I enjoyed close to the maximum advertised speed that I am paying for (1Gbps). In the last month, this speed has suddenly dropped to a maximum of around 300mbit. I have tried different hardware, OS, cabled connections etc. No matter what I do, it feels like my bandwidth is being capped somewhere.
I called your customer support who told me that my connection is running fine and that I should be happy to get 300mbit - it’s more than enough. Sure, if that was what I was paying for. But as I am receiving a maximum speed about ⅔’s of what I actually am paying for, and indeed have previously received, I found this response to be quite frustrating.
While I have read your FUP and understand that you generally do not traffic manage, the way my top-end speeds have dropped on a month-on-month basis seems extremely strange given none of my hardware or settings have changed on my end…
Any thoughts appreciated because your technical support team have been less than helpful at this point…
