Low bandwidth causing multiple error on TV

Gabriella · 2022-09-16T11:37:10+00:00

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Gabriella

I would like to connect my UPC TV box directly to my router but it is upstairs with all my other computer equipment and there is too much metal in the building construction and stairwell which distorts the Wi Fi signal for the TV box.

Distance is too large to directly connect with Ethernet cable.

As a result I am constantly getting buffering while watching live and Replay TV as well as Failed playback messages or unable to play recording. But after a few seconds and having to go back and forth to the channel or replay, it has cleared itself.

I think this must be due to the low bandwidth with sharing WiFi with all my other devices.

I have WiFi boosters but they do not help at all

Is it possible to have an additional Connect Box, so that I can place it next to my TV Box to be directly connected or can an additional TV Box be directly connected via cable to the UPC Network Output socket without the need for a router?

Daniele_Sunrise

Gabriella Welcome to the community!

A second modem is associated with costs. We recommend you to order the Connect Pods via Connect App. You can find more information here.

Greetings
Daniele

Gabriella

Daniele_Sunrise

Yes ok you mention that another Modem involves costs but how much are we talking about?

I just moved my Wi Fi extender downstairs and connected the ether net cable directly to it, but if anything it is worse than the Wi Fi connection and still gets bad connection, unavailable services or cannot perform playback etc etc.

So I put it back on Wi Fi and it only seems to pick up one of my wi Fi bandwidths the 2.4 GHz the 5.0 GHz does not even appear in the Wi Fi list and when I actually put the SSID name to search for it does not even find it.

A direct connection from TV Box to Modem to wall socket seems to be the only option or else if not other solution then perhaps I will need to look at another TV provider which offers a better solution. Perhaps Sunrise TV when the Fibre Broadband is installed?

Daniele_Sunrise

Gabriella The cost is a full subscription, which can be seen on the Sunrise homepage (you can no longer order products from UPC). Concerning Sunrise and Fibre, our colleagues will be happy to advise you on 0800 707 707.

I still recommend a WIFI Mesh solution, which can be purchased in specialized stores and then works with any provider.

Greetings
Daniele

Gabriella

Daniele_Sunrise

Hello and thanks.

I have a single Netgear Nighthawk Mesh Extender AX6000, which I configured again today to help boost the signal but still need something extra. Do you know if I can add another Netgear Mesh Extender to this existing Mesh system to boost the signal, so that I can directly connect one mesh extender to the UPC Modem via ethernet and then get another Satellite mesh extender from Netgear to communicate via WiFi and then I can directly connect the TV Box to the satellite mesh extender with a Ethernet connector?

Does the additional satellite mesh extender be of the same make and model from Netgear of can it be a different model type?

This might solve the low bandwidth issues and other dropped connection errors.

Daniele_Sunrise

Gabriella I will be happy to answer your questions as follows.

add another Netgear Mesh Extender to this existing Mesh system
This should normally work, because a mesh system works like this

Does the additional satellite mesh extender be of the same make and model
Basically yes, because they need to communicate with each other

Greetings
Daniele

Gabriella

Daniele_Sunrise

Hi Daniele

Many thanks for your responses I have taken then into consideration.

I do not know if the Sunrise Servers were having a lot of issues lately, as yesterday evening was the worst reception ever, with constant buffering, disconnection of Modem from the internet, No playback etc etc.

So I decided that perhaps as well it may be that my Connect Box needed a good shake up, So I decided to do a complete RESET of the connect box and treat it like it was a brand new installation. So I pressed the RESET button on the connect box after completely removing from the wall socket as well.

After the NEW restart I set the Bandwidth names with their default names and applied a different password and all other setting were set back to their original settings.

When it started up and connect to the TV Box I found the signal strength for each bandwidth to be much higher than it was before. Before was getting around 50% signal strength, but now I am getting around 80% signal strength and since have NOT had any Buffering, Loss of Connection, Low Bandwidth etc etc.

Also I reconfigured my Mesh Extender repeater which is now directly connected to the Connect Box, which also seems to have boosted the signal.

So I think after all that to and froing, I have found a workable solution.

Thanks anyway for all your suggestions and support.