upc connect box: two problems

immaculate · 2022-09-06T18:11:20+00:00

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immaculate

1 As of today (6 September) my upc box “status light” stays solid green instead of changing to solid white. I’ve reset it twice (powered off, powered up) - same result.

2 Also as of today, I cannot access the upc connect box settings via http:// 192.168.0.1 - when I try, I’m told that Safari can’t open this page because “the server is not responding”.

I’ve also noticed that the wifi network that I had previously set up on the connect box is now missing from my list of preferred networks. For clarity, I was able to access the box vis the above http address as recently as the day before yesterday, and that the wifi network was available on my devices until today.

Any suggestions as to what to do? Thanks in advance!

div

Had the same problem, also today. Apparently, the UPC box got into a “modem” mode from the “router” one (after some update?). You can reach it via http://192.168.100.1 – and then switch it back into the “router” mode via the settings menu. This way I managed to bring it back. Also, all the settings seem to be preserved.

The only thing that got broken is that I now cannot use my port forwarding with WAN (external) IP from inside my local network. For example, in the past, if I had a port forwarding port XXX to port XXX on my local machine YYY, then I could reach this connection from INSIDE the local network using the EXTERNAL IP with the port XXX. This does not work now (it works from outside only). Hope they will fix it some time.

immaculate

div: thanks very much indeed! That was it. I’ve followed your directions and recovered the previous setup - including the “missing” wifi network.

Thanks a million!🙂

Fippo

Same issue here. After changing back to router mode, everything worked fine including port forwarding. VPN seems to work much better now.

Random_user007

I have the same issue since 6th of September. My UPC Connect Box (Compal) light switched to solid green instead of solid white. Tried rebooting multiple times, to no effect. The wifi network I had at home disappeared, and so I cannot connect to the internet.

Unfortunately I cannot connect to http://192.168.0.1 or http://192.168.100.1 because I cannot connect to the internet. I have a network cable from my UPC Connect Box to my IPTV device, and I noticed that via the cable I can still access youtube, netflix, etc. However I don’t have any laptop that has an ethernet port anymore, so I cannot go into the settings mode. I tried connecting to the My UPC area through my computer (with hotspot internet from my phone), however under My UPC area I don’t see any option to change from “modem” to “router”. So for two days I don’t have wifi internet at home. Called UPC support service and they state they are working on this, but so far nothing changed.

Any ideas to see if I can do something to fix this problem and get Wi-Fi back at home? How could you reach the http://192.168.0.1 or http://192.168.100.1 settings if you could not connect to your Wi-Fi? Please note I don’t have a different router or anything, just have the UPC Connect Box. I work from home and so not having Wi-Fi is a big problem for me.
Thanks in advance for your support!

Daniele_Sunrise

Random_user007 Welcome to the community!

Please send us your customer number, address and date of birth via private message. We will be happy to check the configuration of your modem and do a reset.

Greetings
Daniele

Daniele_Sunrise

Random_user007 We had a firmware upgrade on some modems, which after a reboot put the modem fix in bridge mode. Since this cannot be undone, I have now reset your modem.

Can you please test it again? We apologize for the inconvenience caused.

Kind regards
Daniele

Random_user007

It works!!! My Savior!!! Thank you so much for looking into this! Called UPC support service twice, but you solved it in 5 min, thank you so much! 🙂

Random_user007

Thank you UPC Support team for solving this issue very diligently!