UPC
Connect Pod

Hello.

Per a previous post, I have recently removed the end of life wifi boosters and switched to connect pods. I have a giga connect box that was replaced a couple of months ago due to failure. I have three connect pods, all plugged into interior walls. Connect pod closest to the Giga box is 6m away. The other two pods are 4m away on different levels of the house (½ etage). All are almost in direct line of sight. Connect pods were all added via the connect app, when the connect app actually works as it should and connects to the network (infrequently).

I added the third one today, after suffering poor coverage from the inital connect pod setup. The pods take over an hour to connect to the giga box and set up a network. then the connect pods go offline, then online, then offline. Every time they go offline (blinking white lights apparently), it takes a very long time (over 30 mins) to reconnect to another pod. There is no information that I could find online or in the provided instructions to know what the blinking white lights mean (this was present with the wifi booster manuals). Sometimes they blink twice quickly. Sometimes they fade in and out more slowly. Interior walls are hollow brick, and as mentioned, the pods are quite close to each other.

Feeling pretty irritated and frustrated that setting up a connect pod extension network takes so long (not as instructions say). Connect app does not connect to the giga box in order to scan the house. I have optimized wifi previously (today) but this takes a long time without noticeable effect in creating a “smart network” that interfaces smoothly and remains connected together.

Any help would be appreciated.

Tom

Related discussions

Also, the white band on the Giga Box is often not bright white, but a dim white that is almost not visible. Then it gets bright white, then dim again. No particular cycle, but there seems to be a correlation between dim white band and poor network inside the house and the connect app unable to connect properly.

8 months later