fugly

Also, the white band on the Giga Box is often not bright white, but a dim white that is almost not visible. Then it gets bright white, then dim again. No particular cycle, but there seems to be a correlation between dim white band and poor network inside the house and the connect app unable to connect properly.

Hello.

Per a previous post, I have recently removed the end of life wifi boosters and switched to connect pods. I have a giga connect box that was replaced a couple of months ago due to failure. I have three connect pods, all plugged into interior walls. Connect pod closest to the Giga box is 6m away. The other two pods are 4m away on different levels of the house (½ etage). All are almost in direct line of sight. Connect pods were all added via the connect app, when the connect app actually works as it should and connects to the network (infrequently).

I added the third one today, after suffering poor coverage from the inital connect pod setup. The pods take over an hour to connect to the giga box and set up a network. then the connect pods go offline, then online, then offline. Every time they go offline (blinking white lights apparently), it takes a very long time (over 30 mins) to reconnect to another pod. There is no information that I could find online or in the provided instructions to know what the blinking white lights mean (this was present with the wifi booster manuals). Sometimes they blink twice quickly. Sometimes they fade in and out more slowly. Interior walls are hollow brick, and as mentioned, the pods are quite close to each other.

Feeling pretty irritated and frustrated that setting up a connect pod extension network takes so long (not as instructions say). Connect app does not connect to the giga box in order to scan the house. I have optimized wifi previously (today) but this takes a long time without noticeable effect in creating a “smart network” that interfaces smoothly and remains connected together.

Any help would be appreciated.

Tom

Thanks for the feedback, Daniele.

I have removed the boosters and am only using the two connect pods. The complexity is less and the connectivity is good. The app is picking up all pods and devices.

My house is 4 levels, each ½ an etage (1.5m between levels). The first pod is about 6m away from the connect box on an inside wall. The walls in my house are open cell brick. CnLab test speed is about 200mb up/100mb down.

The second pod is about 5m away from the first pod and about 10m away from the connect box. Same wall type. Same up/down speeds.

My final two questions:

• Would adding a pod that would be direct sight of the connect box and 5m away from pod 1 & 2 increase the network mesh effectiveness and speed (as best you can tell)?
• Is it possible to integrate and use Google Mesh (I have an old system) in conjunction with the pods, which would add several pods/hotspots for the mesh in the house?

Thank you. Any further tests you can conduct from your side to evaluate the setup would be helpful.

Tom

Thanks Daniele.

So earlier today the internet went down (assuming when the IPv4 was configured). That would have been good to know when ahead of time, for the future as both my wife and I were working from home at the time.

I then restarted the gigabox and when that did not get the network up and running again, I rebooted it. I then proceeded to reconfigure from out of the box router back to my original network name. The app found the gigabox again and the UPC horizon box, but nothing else.

I then installed the 2 connect pods I recently ordered when told by a Sunrise colleague that the boosters were no longer being supported. Didn’t know that. I have since spent much of the afternoon and evening trying to recover the previous performance of my network (only wifi boosters, no pods). We are still not there yet. The app now finds the devices in my network, but when I scan the house, it fails after a couple of rooms and will not finish.

I feel like since I started with UPC Suisse, there have been periods of good network performance and many periods of poor/non-existant performance. And spent a huge amount of time trying to get the network to perform in my house. Super-frustrating, to be honest and not good value for money.

If Sunrise has any other troubleshooting ideas to improve performance, I am all ears. But installing and reinstalling apps, boosters, pods, and routers over and over again is not good use of anyone’s time.

Tom

I have had the same problem for most of the time I have used UPC services. Sometimes the app can connect and scan, but most of the time it fails. Network seems to be working as it should. Optimization of internet fails as well.