Internet speed unstable and slow

Beavs · 2022-08-10T10:41:52+00:00

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Beavs

Hi,

I have a giga connect box and am having issues with unstable connection. At best I can get around 100mbit/sec, but that fluctuates every few seconds.

Recently replaced the router and cables. Was working okay for first days, now back to being unstable for the past week.

Can you check the line?

Thanks,

Ben

Daniele_Sunrise

Beavs Welcome to the community!

Please send us your customer number, address and date of birth via private message. We will be happy to check the configuration of your modem.

We would also appreciate if you could do some speed measurements at CNLAB and send me the CNLAB UID for further analysis. You can find instructions here.

Greetings
Daniele

Beavs

Private message sent.

Thanks

Daniele_Sunrise

Beavs The signal values of your connection are good. The speed test at CNLAB showed that you did it via WIFI. Your Mac connected with 7mbit, which explains the slow speed. Do you have another computer for a speed test with a Windows system?

I also recommend installing the Connect app on your phone. With the Connect app you can measure your WIFI at home and if the coverage is bad, you can order a free Connect Pod. This will extend the range of your WIFI.

Greetings
Daniele