Connecting Asus router to horizon box

[deleted]

I have a 250 mbit horizon trio subscription. Because of the terrible wifi performance of the horizon box, I have bought an asus ac87u router. The wifii performance has dramatically improved. So far so good. Problem is that I can’t put the box in client mode because no ethernet connection could be found. I don’t what to use the horizon box as a router. Is there a way to turn the router modus off? I’ve also read some messages saying that you can order a seperate modem for free to bypass the limitations of the horizon box.

UPC_Ex_Mod

Hi @Ex-Community Member

We’re happy that you are happy! And the community would be happy too, if you could mark @Michaelhello’s post as accepted solution. :womanhappy: Thank you!

Best regards,

Frida

[deleted]

hi @Michaelhello

The setup works perfectly, my wifi is faster en the signal is stronger. I’m 🙂

Michaelhello

Hi @Ex-Community Member,

How are you doing? As there is no reply from you, I’d like to know if you succeed to connect your Asus router to your fresh new Connect Box.

Kind Regards,

Michael

Michaelhello

Hi @Ex-Community Member,

Sorry for my late answer. The migration from IPv6 to IPv4 can take several hours, days.

As the Connect box is a new modem, the default ip that gives acces to the admin part can be different than 192.168.0.1. If you have a computer (running on Windows), do the following instructions :

WINDOWS + R
cmd
ipconfig

The default ip is written next to '‘Default Gateway’'.

Best regards,

Michael

[deleted]

@Adriana@Michaelhello

I’ve received the connect box. The installation was simple. I’ve switched the wireless connection off in the connect box. However, I cannot find the option to switch the modem in Modem mode, as stated on page 26.

update: apparently the modem wasn’t switched yet to ipv4. After I have selected the modem mode, I can’t login on the connect box by cable or wifi. The address 192.168.0.1 doesn’t work anymore. Internet functions normally.

[deleted]

@Adriana I’ve ordered the box, I hope that it will be delivered tomorrow.

Adriana

Ok, but have you already ordered the box? Could you please give me a feedback whether it works or not when you installed it? Thanks!

Adriana

[deleted]

@Adriana

I don’t have the connect box yet.

Adriana

Hi @Ex-Community Member and welcome to our community!

Thanks to @Michaelhello for his support🙂 Quick question: does it work now? If there is antything I can do for your do not hesitate to contact me.

Best regards,

Adriana

Michaelhello

Great @Ex-Community Member!

If you have any problem with the setup, don’t hesitate to write everything here.

Greetings,

Michael

[deleted]

@Michaelhello

I’ve ordered the connect box, I hope that this setup will work.

Michaelhello

Hi @Ex-Community Member,

The performance of the Connect Box will be the same or even better than the Horizon box. The IPv4 protocol is needed if you want to connect your Asus router to the Connect Box. With the IPv6, the bridge mode is impossible.

Cheers,

Michael

[deleted]

@Michaelhello

Will the performance of the connect box be the same compared to the horizon box especially when I switch to IPv4 protocol? I don’t understand why this is mandatory in order to use the connect box in bridge mode.

Michaelhello

Hi @Ex-Community Member,

The Connect box will be only used as a modem (Internet + Phone) and the Horizon box will be only used for the TV.

The boxes don’t have to be connected to each other but have to be connected to the 3-1 cable connection (see the 1st picture below). If you have only one 3-1 cable connection in your home, you can ask the hotline for a splitter (see the 2nd picture below). Make sure you have a 3-1 cable connnection with three hole. If you have one with 2 hole, it will be a bit different.

As you want to connect your Asus router to the Connect Box, you have to say to the hotline that you want switch from IPv6 to IPv4 which will allow you to use brigde mode.

More infos about bridge mode with the Connect Box and how to configure it (page 26) : http://www.upc-cablecom.ch/content/dam/www-upc-cablecom-ch/Support/manuals/en/int/Manual%20Wlan%20Connect%20Box%20Modem_1115_EN.PDF

If you need more help or better explanations, I’m here until 11pm. today and tomorrow from 1pm. 😉

Cheers,

Michael

[deleted]

Hi @Michaelhello

Thank you for your reply. The 2-room solution is interesting because I have a satellite dish that I primarely use. I could use the horizon box in a second room.

Can I use this connect box as a modem only and connect it to my asus router?

The horizon box doesn’t have to be connected to the connect box?

Michaelhello

Hi @Ex-Community Member and welcome to the community,

For the new and existing customers with Internet 250 and 500, a 2-room solution exists. It uses the new modem ''Connect Box" that you can order by calling the hotline.

However, if you don’t want to order (for free) the Connect box and you prefer your asus router, I can help you to configure it and to disable the Horizon box as a router.

Greetings,

Michael