I moved to a new apartment March 1st and it doesn’t have the coaxial socket. I called UPC customer service and an agent promised me to have someone come and install a converter from coaxial to OTO in 2 days. I’ve waited for a week and everyday, when I call the customer service number, the CS rep always say they can’t speak English and will have someone call me in 24 hours. This happened multiple times now. Is there something I can do to speed things up? Is there a switch that I can buy to do this myself. Thank you.