Powerline Booster keeps disconnecting

Santosh · 2021-11-11T11:25:22+00:00

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Santosh

I am using UPC powerline booster, since yesterday internet connection keeps dropping every minute or two. Sync LED of booster keeps on flashing red. Customer care could not help. Done a factory reset / reboot / multiple reset and sync, nothing helps. I work on clouds, so every time connection drops, I loose my connection. Impossible to work from home. I am hoping to get better solution here than UPC customer care.

Daniele_Sunrise

Santosh Welcome to the community!

The signal values of your modem are ok. We see a device which has a bad connection in the 2.4 GHz range.

I can give you the following tips:
Connect a LAN cable to the room where you have all your devices connected. After that I would connect a LAN switch bay, where you can connect all your other devices via LAN cable.

The reason I recommend LAN cabling is because there are too many WIFI signals interfering in your property. You can see here how it looks like in your case. Your modem is transmitting on channel 6. All different colors are one WIFI transmitter each in the 2.4 GHz range.

Greetings
Daniele

Santosh

Hello Daniele,

Many thanks for your reply. I would try your advice… but when I try to connect to WiFi through my connect box, there is no problem. I am only facing this problem, when I am trying to connect to wifi through powerline adaptor. I have kept wifi networks separate from connect box and powerline adaptor.

Daniele_Sunrise

Santosh The powerline adapters are good, but can cause trouble from time to time. Then you have to disconnect them from the power and plug them in again. Another option is to purchase a better powerline adapter from a specialist retailer.

Greetings
Daniele