Alexey123 Good day! I’ve moved from one appartmrnt to another. in new appartment I tried to connect to internet but failed. i followed all your instruction BUT modem does work: TWO ARROW blinking, wifi sign is green and NO INTERNET PLEASE HELP
Daniele_Sunrise Alexey123 Welcome to the community! If you connect your TV directly to the cable outlet and do a channel scan, are TV channels found? Greetings Daniele
Daniele_Sunrise Alexey123 A suitable cable for your modem has been ordered. Please wait until the matching cable has arrived and report back with the result. Greetings Daniele
Alexey123 Daniele_Sunrise good day! i’ve received new cable, but nothing changed. TWO ARROW continue blinking, WIFI sign is green, but NO INTERNET. please help
Daniele_Sunrise Alexey123 Your modem is now online and I think I found the error. Please send me the following information via private message: - your old home address - your new home address - date of moving in at the new address - your complete address including first and last name I assume that there might be a wrong residential address in the system. Greetings Daniele
Daniele_Sunrise Alexey123 Thank you, I had to delete your data, because this is the public area. In the meantime, is your internet working again? Greetings Daniele
Daniele_Sunrise Alexey123 Thank you very much for your feedback! We would appreciate your feedback via the feedback form on the right side of the community homepage. Greetings Daniele
Daniele_Sunrise Alexey123 Your modem is back online. However, I have to send you a new modem in the next few days, because the modem you have now only brings 275 mbit of speed, instead of the whole 1 Gbit. Greetings Daniele