Complete Loss of Audio / Sound part 2

HowardUPC · 2021-07-28T11:01:41+00:00

Sunrise Community - Kunden helfen anderen Kunden rund um die Themen Fernsehen, Internet, Telefon und Mobile. Jetzt registrieren!

HowardUPC

Hi,

I made a thread 16 days ago:

https://community.sunrise.ch/d/16421-complete-loss-of-audio-sound

where my box experienced loss of sound. It’s happened again today, yesterday it was fine.

I’ve done a hard reset of the box and still have no sound, and have tried all the usual steps of swapping out cables, ports and checking every volume setting.

Is it possible to request a new box, this is the third time in a couple of months that the exact same issue has happened.

Thanks!

Daniele_Sunrise

HowardUPC We have just initiated an exchange. You will receive a replacement box in the next few days.

Greetings
Daniele

HowardUPC

Thank you Daniele, I really appreciate that. If you need any info from my side feel free to reach out!

Should I send the current box back to you for diagnostics?

Daniele_Sunrise

HowardUPC You can return your old device normally. Our logistics will check the device afterwards if necessary. 😊

Greetings
Daniele