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  • Complete Loss of Audio / Sound

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UPC
TV Box

Hi,
I signed up for Giga a few months ago and you sent me a new router and nice new small TV box. It is connected to my TV by HDMI cable.

It worked for a few months, then last month I lost all audio. I’d replaced the cable, changed HDMI ports on TV, checked TV and Box mutes, changed channels, done restarts, box resets, profile changes, checked my TV made audio noises if I press my TV remote menu while on the UPC source, all the normal stuff. Nothing worked. Sound from the TV menu is fine, I get no sound at all from UPC box menu, broadcasts or anything. Then a couple of days later, the audio just came back.

It’s been fine for the past month, and it happened again today. Again I’ve done everything except a hard reset at this point, as football is on and all, but to be honest I’d like to know if there is something I can try that I’m not thinking of?

Thanks!

  • Daniele_Sunrise hat auf diesen Beitrag geantwortet.

  • HowardUPC Welcome to the community!

    Please try a hard reset:

    Hard Reset / "2-button-reset
    Press and hold PWR / CH- while switching on with the toggle switch until the Welcome Screen appears.

    Also check whether you have switched off Dolby Digital in the settings on the UPC TV box in the menu of the sound.

    Greetings
    Daniele

      Ähnliche Diskussionen

      HowardUPC Welcome to the community!

      Please try a hard reset:

      Hard Reset / "2-button-reset
      Press and hold PWR / CH- while switching on with the toggle switch until the Welcome Screen appears.

      Also check whether you have switched off Dolby Digital in the settings on the UPC TV box in the menu of the sound.

      Greetings
      Daniele

          Daniele_Sunrise It’s come back Daniele, thank you.

          I’ll keep my ears open for the next time, just so we have a record on if the box might do it after a certain amount of time.

          Thanks!

            2 Jahre später