Dear user community,
Since 2 months I have been having issues with my internet getting disconnected 2-3 times in a day for about 2-3 minutes. I have called customer support and they also replaced the UPC modem. But I still carry on to see the issue. After many calls and logging the time of disconnection they finally opened a ticket for L2. The technician came yesterday but said its all good and went away.
But the issue is still not resolved. I live in the Adliswil area and I heard similar stories from my work colleagues. I wonder if there is a general problem which UPC is not bothered about.
Problem: All lights turn green for about 2-3 minutes. It gets disconnected from the internet. I checked the modem logs and here is the messages I see.
I have a NAS drive and TV connected via Ethernet. The problem also comes when I keep the NAS drive disconnected.
As anyone encountered the same problem? Please help as now it becomes difficult to work.
03-06-2021 08:34:32 notice REGISTRATION COMPLETE - Waiting for Operational status;CM-MAC=ac:22:05:6e:68:ee;CMTS-MAC=00:17:10:95:59:98;CM-QOS=1.1;CM-VER=3.0;
03-06-2021 08:34:24 warning TCS Partial Service;CM-MAC=ac:22:05:6e:68:ee;CMTS-MAC=00:17:10:95:59:98;CM-QOS=1.1;CM-VER=3.0;
03-06-2021 08:34:24 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=ac:22:05:6e:68:ee;CMTS-MAC=00:17:10:95:59:98;CM-QOS=1.1;CM-VER=3.0;
03-06-2021 08:34:24 critical Ranging Request Retries exhausted;CM-MAC=ac:22:05:6e:68:ee;CMTS-MAC=00:17:10:95:59:98;CM-QOS=1.1;CM-VER=3.0;
03-06-2021 08:34:23 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=ac:22:05:6e:68:ee;CMTS-MAC=00:17:10:95:59:98;CM-QOS=1.1;CM-VER=3.0;
03-06-2021 08:34:09 notice GUI Login Status - Login Sucess from LAN interface; client ip=[192.168.0.10];CM-MAC=ac:22:05:6e:68:ee;CMTS-MAC=00:17:10:95:59:98;CM-QOS=1.1;CM-VER=3.0;
03-06-2021 08:34:09 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=ac:22:05:6e:68:ee;CMTS-MAC=00:17:10:95:59:98;CM-QOS=1.1;CM-VER=3.0;
03-06-2021 08:34:06 notice TLV-11 - unrecognized OID;CM-MAC=ac:22:05:6e:68:ee;CMTS-MAC=00:17:10:95:59:98;CM-QOS=1.1;CM-VER=3.0;
03-06-2021 08:34:02 warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=ac:22:05:6e:68:ee;CMTS-MAC=00:17:10:95:59:98;CM-QOS=1.1;CM-VER=3.0;
03-06-2021 08:34:01 notice GUI Login Status - Login Fail from LAN interface; client ip=[192.168.0.10];CM-MAC=ac:22:05:6e:68:ee;CMTS-MAC=00:17:10:95:59:98;CM-QOS=1.1;CM-VER=3.0;
03-06-2021 08:33:52 notice Illegal - Dropped FORWARD packet: SRC=192.168.0.17 MAC=D4😃2:52:B4😃0😃9;CM-MAC=ac:22:05:6e:68:ee;CMTS-MAC=00:17:10:95:59:98;CM-QOS=1.1;CM-VER=3.0;
03-06-2021 08:33:22 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=ac:22:05:6e:68:ee;CMTS-MAC=00:17:10:95:59:98;CM-QOS=1.1;CM-VER=3.0;