disable IPv6 on Connect Box

mateusz · 2021-03-27T15:23:37+00:00

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Daniele_Sunrise

isamllr We have made the changeover, which will be completed in 30 minutes. Restart your modem afterwards. If you have problems, reset your modem. Press the reset button on the back of the modem with a pointed object for at least 25 seconds.

Then please try again.

Greetings
Daniele

isamllr

Thanks for the quick adjustment Daniele!

Thibaut

Hello @Daniele_Sunrise,

I would also like to switch to IPV4 in order to use the bridge mode of my Giga Connect Box. Could you do that for me?

Best regards,
Thibaut

Daniele_Sunrise

Thibaut Welcome to the community!

We have made the changeover, which will be completed in 30 minutes. Restart your modem afterwards. If you have problems, reset your modem. Press the reset button on the back of the modem with a pointed object for at least 25 seconds. Then please try again.

Greetings
Daniele

Thibaut

@Daniele_Sunrise Thank you very much 🙂!

zermok

@Daniele_Sunrise
is it possible to have dual stack with the UPC connect?
for now it seems that my modem is ipv4 only, and I need as a developer to test some ipv6 stuff while I keep ipv4 too. thanks

Daniele_Sunrise

zermok Dual Stack is not possible for private customers. For this you would have to purchase a business offer.

Greetings
Daniele

raikilon

Daniele_Sunrise
Hi, can you also enable ipv4 on my box please.
Thank you very much

Daniele_Sunrise

raikilon Welcome to the community!

Please send us your customer number, address and date of birth via private message. We will be happy to check the configuration of your modem.

Greetings
Daniele

Daniele_Sunrise

raikilon We have made the changeover, which will be completed in 30 minutes. Restart your modem afterwards. If you have problems, reset your modem. Press the reset button on the back of the modem with a pointed object for at least 25 seconds. Then please try again.

Greetings
Daniele

ploffay

Could you please disable ipv6 on my router/on my account as well?

Daniele_Sunrise

ploffay Welcome to the community!

Greetings
Daniele

Luaton

Daniele_Sunrise

Hello Daniele,

would it be possible to change my router also to ipv4 so I can us the portforwarding?

my customer number would be 6717086

Thanks in advance

Daniele_Sunrise

Luaton Welcome to the community!

Please send us via private message, so that we can check your request, your complete address, first and last name and your date of birth.

Greetings
Daniele

WorkingFromHome

I recently had my modem configuration changed from IPv6 back to IPv4 so that it works with my company’s VPN, which seems to only accept IPv4. My Sonos also only works with IPv4. It has been working fine for the past few weeks, until this morning, when the Modem seemed to have switched back to IPv6.

Two questions:

Why do these changes happen for the Modem between the versions ipv4 and ipv6 ?
What can be done to keep the Modem on IPv4 (i.e. prevent it from switching back to IPv6)?

Thank you.

Tobiashofmann

Can you please Switch me to IPV4 please aswell. thx Tobias Hofmann

mboch

Could you please disable IPv6 for me too and transfer me to IPv4? Thank you.

Daniele_Sunrise

mboch Please send us your customer number, address and date of birth via private message. We will be happy to check the configuration of your modem.

Greetings
Daniele

DrZoi1dber

Could you please disable IPv6 for me too and transfer me to IPv4? Thank you 🙂 Private message is sent.

SezayiS

Hi Team, ich würde gerne meine IPv6 Eintellung an meiner Box deaktivieren lassen. Ich bin Yallo Kunde, glaube aber, dass Yallo auch zu Sunrise gehört. bin ich mit meine Anfrage richtig hier?

Daniele_Sunrise

SezayiS Herzlich Willkommen in der Community!

Für Yallo Kunden ist keine Umstellung auf IPv4 möglich.

Liebe Grüsse
Daniele

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