Whenever I try to register for MyUPC I get a fatal error message. My customer number and surename have been entered correctly, but I get redirected to an error page.
Could I please get some help in registering?
@saggel I’m very sorry to hear that! Please send me a private message with your Customer ID, phone number (and when you’re available for a call-back). I’ll check your problem with our Support then.
Thanks in advance and best regards
However, it’s sad that my first experience with UPC is like this…
Thank you for this! I’ve tried with chrome and safari and I’ve tried to iPhone app! It simply doesn’t work and I get “An error occured” everywhere!
What web browser do you use ? Can you try to open the link below on an incognito/private tab on your web browser and register you ? it’s maybe an issue with some web browsers (or not).
An other option is to download the My UPC app and try to register to it by the app.
If the problem is not solve, the moderators of the community should answer you on this topic.
My UPC app : http://www.upc-cablecom.ch/en/support/tools/myupc-app
I have the same problem!
I use surname/customer number to register and all I get is an error!
Just wanted to check if access to MyUPC is working now. If @Michaelhello’s answer was useful, would be great if you could mark it as accepted solution.
Wishing you a good day!
I think that on the section '‘Surname’' you have to put the Surname used and written on the bills that you receive from UPC Cablecom each month.