Mourdos Whenever I try to register for MyUPC I get a fatal error message. My customer number and surename have been entered correctly, but I get redirected to an error page. Could I please get some help in registering?
Anina @saggel I’m very sorry to hear that! Please send me a private message with your Customer ID, phone number (and when you’re available for a call-back). I’ll check your problem with our Support then. Thanks in advance and best regards Anina
saggel Thank you for this! I’ve tried with chrome and safari and I’ve tried to iPhone app! It simply doesn’t work and I get “An error occured” everywhere!
Michaelhello Hi @saggel, What web browser do you use ? Can you try to open the link below on an incognito/private tab on your web browser and register you ? it’s maybe an issue with some web browsers (or not). An other option is to download the My UPC app and try to register to it by the app. If the problem is not solve, the moderators of the community should answer you on this topic. https://register.upc-cablecom.ch/register/registrationLogin.xhtml?customerLanguage=en&pageURL=https://myupc.upc-cablecom.ch/personaWeb/upc_b2c_ch My UPC app : http://www.upc-cablecom.ch/en/support/tools/myupc-app
UPC_Ex_Mod Hi @Mourdos Just wanted to check if access to MyUPC is working now. If @Michaelhello’s answer was useful, would be great if you could mark it as accepted solution. Wishing you a good day! Frida
Michaelhello Hi, I think that on the section '‘Surname’' you have to put the Surname used and written on the bills that you receive from UPC Cablecom each month. Cheers, Michaelhello