Hi,
so repairmen the week before last (not from Cablecom, a service company) and they said they installed a repeater to make the signal stronger in the house. I do not know if the problem of hourly disconnect is fixed as I could not test we are not at home.
The repairmen said that I get from Cablecom a “multimedia adapter” that I would have to plug into the wall to be able to keep the two devices, the Horizon box, and the separate modem plugged in. This makes no sense to me. So far we have received nothing.
It also makes no sense that they did not have this available immediately. Crawling down to the plug on the wall and getting the occasional electric shock from the coax each time we want to switch from watching TV to using the internet or back, and also not being able to at the same time watch TV and use the internet is getting very very annoying and frustrating. Not the kind of service we would expect when paying more than 100 CHF per month.
And anyway what is certain and super-annoying is that the repairmen did not remove the need to have two devices. We had received the separate modem from Cablecom to try and fix our hourly disconnect issue, and it did not fix the issue. I do not want one more box I want to send the modem back (burn it? throw it in the Rhine? nah…) and only use the horizon box.
I do not want to have to call again and again I feel like I have spent the last month on the phone with clueless support people who only ever always want me to repeat my issues from the beginning, and then provide innane proposals like switching Wifi channel as if this could improve the signal on the cable when I got the PC connected to the box by Ethernet cable.
Can you help or shall I just start using another provider, stop paying Cablecom bills and hand over all of this mess to my Rechtschutz?