tomic

  • Inscrit 4 sept. 2019
  • 0 meilleure réponse
  • Niveau 1
    18
  • Dans Unstable upstream connection - unacceptable for a professional ISP

    Since many months now we’ve been having unstable connection. I’ve contacted customer support many times and they couldn’t find anything useful and keep telling me to call again if I have issues again.

    Unless something changes - meaning unless connection becomes stable again - I’m extremely likely to terminate my contract. This is just unacceptable. For the same/less money I can get a Swisscom connection.

    Below is the log from my modem/router: Power cycling the modem didn’t help, as you can see below. The support sent me a new modem a few months ago, and that didn’t help either.
    04-09-2019 22:13:07noticeIllegal - Dropped INPUT packet: src=52.212.165.171 MAC=00:17:10:95:59:8D;CM-MAC=38:43:7d:f8:8d:62;CMTS-MAC=00:17:10:95:59:8d;CM-QOS=1.1;CM-VER=3.0;
    04-09-2019 22:12:28criticalNo Ranging Response received - T3 time-out;CM-MAC=38:43:7d:f8:8d:62;CMTS-MAC=00:17:10:95:59:8d;CM-QOS=1.1;CM-VER=3.0;
    04-09-2019 22:12:23noticeIllegal - Dropped INPUT packet: src=216.58.215.227 MAC=00:17:10:95:59:8D;CM-MAC=38:43:7d:f8:8d:62;CMTS-MAC=00:17:10:95:59:8d;CM-QOS=1.1;CM-VER=3.0;
    04-09-2019 22:11:37criticalNo Ranging Response received - T3 time-out;CM-MAC=38:43:7d:f8:8d:62;CMTS-MAC=00:17:10:95:59:8d;CM-QOS=1.1;CM-VER=3.0;
    04-09-2019 22:11:37noticeIllegal - Dropped INPUT packet: src=1.0.0.1 MAC=00:17:10:95:59:8D;CM-MAC=38:43:7d:f8:8d:62;CMTS-MAC=00:17:10:95:59:8d;CM-QOS=1.1;CM-VER=3.0;
    04-09-2019 22:11:36criticalNo Ranging Response received - T3 time-out;CM-MAC=38:43:7d:f8:8d:62;CMTS-MAC=00:17:10:95:59:8d;CM-QOS=1.1;CM-VER=3.0;
    04-09-2019 22:11:28noticeIllegal - Dropped INPUT packet: src=172.217.168.67 MAC=00:17:10:95:59:8D;CM-MAC=38:43:7d:f8:8d:62;CMTS-MAC=00:17:10:95:59:8d;CM-QOS=1.1;CM-VER=3.0;
    04-09-2019 22:10:54criticalNo Ranging Response received - T3 time-out;CM-MAC=38:43:7d:f8:8d:62;CMTS-MAC=00:17:10:95:59:8d;CM-QOS=1.1;CM-VER=3.0;
    04-09-2019 22:10:53noticeIllegal - Dropped INPUT packet: src=198.211.120.59 MAC=00:17:10:95:59:8D;CM-MAC=38:43:7d:f8:8d:62;CMTS-MAC=00:17:10:95:59:8d;CM-QOS=1.1;CM-VER=3.0;
    04-09-2019 22:10:04noticeREGISTRATION COMPLETE - Waiting for Operational status;CM-MAC=38:43:7d:f8:8d:62;CMTS-MAC=00:17:10:95:59:8d;CM-QOS=1.1;CM-VER=3.0;
    04-09-2019 22:10:04criticalNo Ranging Response received - T3 time-out;CM-MAC=38:43:7d:f8:8d:62;CMTS-MAC=00:17:10:95:59:8d;CM-QOS=1.1;CM-VER=3.0;
    04-09-2019 22:10:00noticeTLV-11 - unrecognized OID;CM-MAC=38:43:7d:f8:8d:62;CMTS-MAC=00:17:10:95:59:8d;CM-QOS=1.1;CM-VER=3.0;
    04-09-2019 22:10:00noticeGUI Login Status - Login Sucess from LAN interface; client ip=[192.168.0.111];CM-MAC=38:43:7d:f8:8d:62;CMTS-MAC=00:17:10:95:59:8d;CM-QOS=1.1;CM-VER=3.0;
    04-09-2019 22:09:53warningMIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=38:43:7d:f8:8d:62;CMTS-MAC=00:17:10:95:59:8d;CM-QOS=1.1;CM-VER=3.0;
    01-01-1970 00:02:59noticeIllegal - Dropped FORWARD packet: src=192.168.0.111 MAC=10:4A:7D:AF:CC:C4;CM-MAC=38:43:7d:f8:8d:62;CMTS-MAC=00:17:10:95:59:8d;CM-QOS=1.1;CM-VER=3.0;
    01-01-1970 00:01:20noticeCable Modem Reboot - due to power reset;CM-MAC=38:43:7d:f8:8d:62;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
    04-09-2019 22:04:48criticalNo Ranging Response received - T3 time-out;CM-MAC=38:43:7d:f8:8d:62;CMTS-MAC=00:17:10:95:59:8d;CM-QOS=1.1;CM-VER=3.0;
    04-09-2019 22:04:48noticeIllegal - Dropped INPUT packet: src=172.217.168.46 MAC=00:17:10:95:59:8D;CM-MAC=38:43:7d:f8:8d:62;CMTS-MAC=00:17:10:95:59:8d;CM-QOS=1.1;CM-VER=3.0;
    04-09-2019 22:03:44noticePort Scan - UDP: src=192.168.0.8 MAC=10:4A:7D:AF:CC:C4;CM-MAC=38:43:7d:f8:8d:62;CMTS-MAC=00:17:10:95:59:8d;CM-QOS=1.1;CM-VER=3.0;
    04-09-2019 22:03:26criticalNo Ranging Response received - T3 time-out;CM-MAC=38:43:7d:f8:8d:62;CMTS-MAC=00:17:10:95:59:8d;CM-QOS=1.1;CM-VER=3.0;