joslat

Hi,

I contacted the support team and I will receive a separate router for gaming, apart from the Horizon that will remain for TV.

I also was notified that there is an option for the “standby power usage” in the Horizon menu (settings - horizon box) that has to be set up as  “high”, but the most safest option was to separate the TV from the gaming functions.

(See the manual, http://www.upc-cablecom.ch/content/dam/www-upc-cablecom-ch/Support/manuals/en/hrz/upc-horizon-user-manual.pdf, page 55).

I guess that how to set it up will be clarified on the received router, or if not, will call the support hotline.

Thanks for the quick turnaround and response.

Best,

Jose

Playing Destiny on Xbox-One with your Horizon router gets constant disconnections and errors

Hi,

I have constant disconnections with online gaming, concretely with Destiny. It is simply frustrating and making the game unplayable as this has gone worse over the last weeks.

I have a Horizon router and have tried to map the ports directly, the xbox is connected with cable to the router, but nothing, I still get constant disconnections.

Can you help me?

Thanks for your support.