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hutt

I am experiencing an issue where I can no longer enable the WiFi signal on my router. After disabling it, the option to enable it again is grayed out (radio buttons are inactive).

I have already tried restarting the router, but unfortunately, this did not resolve the problem.

Is it possible to resolve this issue only by contacting customer support, or is there something else I can try?

maxell182 it is in router mode. Disabling NAT on USG would be also an option?

I cannot use the bridge mode because we have to use the LAN of the UPC model due to distance issues for a few devices. Thank you so much anyway for your explanation.

Daniele_Sunrise Apart from devices connected to USG, we have devices connected to UPC modem via LAN directly too, would that be still okay to use Bridge mode?

Daniele_Sunrise Correct. Yes, it has. Is there any relation between the speed issue and bridge mode?

I am experiencing issues with my internet connection. The connection has dropped approximately 10 times.

A speed test was performed, showing a download speed of ₄₅ Mbps and an upload speed of ₆₀ Mbps.

The modem was reset, and a direct LAN connection was tested. The diagnostic tool did not detect any abnormalities.

Is there any information that UPC can provide from their end?

Thank you for any assistance.

I’m facing a frustrating issue with my internet connection lately, especially with my ping. Even though I manage to get it back to normal by restarting my modem, it goes haywire again within a few days. This slowdown is seriously affecting my ability to browse websites and use other apps.

Here are some examples of the ping results:
`
ping srf.ch

Pinging srf.ch [89.106.200.1] with 32 bytes of data:
Reply from 89.106.200.1: bytes=32 time=418ms TTL=50
Reply from 89.106.200.1: bytes=32 time=31ms TTL=50
Reply from 89.106.200.1: bytes=32 time=24ms TTL=50

Ping statistics for 89.106.200.1:
Packets: Sent = 3, Received = 3, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 24ms, Maximum = 418ms, Average = 157ms

ping google.com

Pinging google.com [216.58.215.238] with 32 bytes of data:
Reply from 216.58.215.238: bytes=32 time=530ms TTL=56
Reply from 216.58.215.238: bytes=32 time=22ms TTL=56
Reply from 216.58.215.238: bytes=32 time=16ms TTL=56
Reply from 216.58.215.238: bytes=32 time=18ms TTL=56

Ping statistics for 216.58.215.238:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 530ms, Average = 146ms

ping apple.com

Pinging apple.com [17.253.144.10] with 32 bytes of data:
Reply from 17.253.144.10: bytes=32 time=600ms TTL=55
Reply from 17.253.144.10: bytes=32 time=37ms TTL=55
Reply from 17.253.144.10: bytes=32 time=33ms TTL=55
Reply from 17.253.144.10: bytes=32 time=27ms TTL=55

Ping statistics for 17.253.144.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 27ms, Maximum = 600ms, Average = 174ms
`

I’m turning to the community for some guidance. Has anyone else dealt with this? Any ideas on how to fix it for good?

I’d appreciate any help or suggestions you can offer.