eginzburg

@eginzburg , If you still have trouble with your password, please send me a private message with your customer number.

Greetings
Daniele

@eginzburg ,in this case I recommend you to contact our technical support at 0800 66 88 66 66.

Greetings
Daniele

@eginzburg  have you tried this before?

https://support-en.upc.ch/app/faq/a_id/22/~/setting-up-an-e-mail-account

Is it an @hispeed.ch email address?

Greetings
Daniele

Good evening @eginzburg

Thank you for the information. Would it be possible to let us know where exactly you found the wrong information so we can adapt?

Wishing you a nice evening

Frida

Hello @eginzburg

Also from my side a warm welcome to our Community! It might be possible that you are already on IPv6. In this case, there might be some problems with PS4, as PS4 is not IPv6 ready yet (should be fixed though with the next update). The easiest is to call our Support on phone no.: 0800 66 88 66 and ask to be switched to IPv4. That can be done easily and you can enjoy all of your new PS4 games.

Let us know if that helped.

Wishing you a great time.

Best regards,

Frida

Good evening @eginzburg and welcome to the community,

In Christmas period, the PSN Network’s servers can be satured. Do you still have the same issues since yesterday ?

Greetings,

Michael