catflap

@catflap , The cause has been fixed. If you still have the same error, please contact the technical support on 0800 66 88 66.

Greetings

Daniele

@catflap 

Hi 

I checked your profile and you are absolutely right. You already have Premium Plus included in your account.

So this info in the mail is irrelevant for you. This was a general mail for several customers who might be interested in the Premium Plus option.

There are only these channels, which Daniele has already sent you (divided under German, French and Italian).

Best regards, Cem

@catflap , On the following page you will find all the channels that are included in the Premium Plus package.

If you have a Horizon device or a DigiCard, this is the correct channel list.

Greetings
Daniele

@catflap , Can you please disconnect your device from power once and then turn it on again? The cause should be fixed since yesterday evening / today.

Greeetings

Daniele

@catflap , After you have installed the app, you can click on this icon and then select stream to external devices or open the UPC TV in a separate browser. There is no desktop icon or I didn’t find one.

Open www.upctv.ch and click on the small icon:

After you have started it, you can open the options and choose the following:
- Open in Chrome

- Stream it to a device

Greetings
Daniele

@catflap , I understand your anger. However, we (UPC) cannot offer you more detailed support through this channel. Please contact our telephone technical support on 0800 66 88 66.

Greetings
Daniele

@catflap , Please contact the Windows Support. On all our test computers we can execute the download without problems.

Greetings
Daniele

@catflap , I have found this Instruction. Can you please change the Country to Switzerland?

Greetings
Daniele

@catflap ,Can you tell us what kind of computer system you are using?

Greetings
Daniele

@catflap ,I use Windows 10 Pro and can download the app without any problems. A setting on your operating system must prevent this.

More Informations: https://support.microsoft.com/en-us/help/13765/microsoft-store-cant-find-or-install-app

Greetings
Daniele

@catflap, the channel number is 544. Unfortunately, you cannot receive the station via Horizon or directly via cable. For this you need the UPC TV Box.

Greetings
Daniele

Hi @catflap,

I’m sorry and surprised about what happened to you. It is the first time I have read something like that about the mobile subscription.

I hope you will have any problems with Sunrise 

Best regards,

Michael