Lacmzde

  • Joined Sep 15, 2020
  • 0 best answers
  • Level 1
    41 Points
  • In 1 Giga internet problem

    @Lacmzde , Please try to change your modem and set it up at another location. If this does not help, please contact our technical support at 0800 66 88 66.

    Greetings

    Daniele

  • In 1 Giga internet problem

    @Lacmzde , How are your speed values with WIFI? What kind of device do you use? If it is a computer, what kind of network card do you have?

    Personally I consider WIFI and LAN to be different. If you have full speed via LAN and less with WIFI, the reason is WIFI. The Fibre Cut has nothing to do with this, because then you would have less speed on the LAN.

    Greetings

    Daniele

  • In 1 Giga internet problem

    @Lacmzde , Welcome to the community!

    We have measured your performance and the values are ok. Please do a speed test according to the following instructions. Write down the CNLAB ID and report it to our support. They will then carry out an in-depth analysis with you. Speed test: https://www.upc.ch/en/internet/speedtest/

    Greetings

    Daniele