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HowardUPC

Thank you Daniele, I really appreciate that. If you need any info from my side feel free to reach out!

Should I send the current box back to you for diagnostics?

Hi,

I made a thread 16 days ago:

https://community.sunrise.ch/d/16421-complete-loss-of-audio-sound

where my box experienced loss of sound. It’s happened again today, yesterday it was fine.

I’ve done a hard reset of the box and still have no sound, and have tried all the usual steps of swapping out cables, ports and checking every volume setting.

Is it possible to request a new box, this is the third time in a couple of months that the exact same issue has happened.

Thanks!

Daniele_Sunrise It’s come back Daniele, thank you.

I’ll keep my ears open for the next time, just so we have a record on if the box might do it after a certain amount of time.

Thanks!

Hi,
I signed up for Giga a few months ago and you sent me a new router and nice new small TV box. It is connected to my TV by HDMI cable.

It worked for a few months, then last month I lost all audio. I’d replaced the cable, changed HDMI ports on TV, checked TV and Box mutes, changed channels, done restarts, box resets, profile changes, checked my TV made audio noises if I press my TV remote menu while on the UPC source, all the normal stuff. Nothing worked. Sound from the TV menu is fine, I get no sound at all from UPC box menu, broadcasts or anything. Then a couple of days later, the audio just came back.

It’s been fine for the past month, and it happened again today. Again I’ve done everything except a hard reset at this point, as football is on and all, but to be honest I’d like to know if there is something I can try that I’m not thinking of?

Thanks!