Highlander145

  • Beitritt 3. Apr 2016
  • 0 beste Antworten
  • Level 2
    200
  • In No Ranging Response received - T3 time-out

    Daniele_Sunrise Technician didn’t come on the agreed date (last Friday). I called this morning asking for the situation but they said “we checked your modem and connection signal is fine again” and they refused to send someone. I need to fix this problem this week, otherwise I’ll change the provider.

      • In No Ranging Response received - T3 time-out

        Highlander145 Technician also came yesterday arguing also that signal is too strong. He made another appointment for checking the signal using an special machine. I mentioned that other UPC users solved the problem by changing the Juntion Box but we said that is fine. Technician is coming tomorrow, I’ll post the information I get. CHeers

        • In No Ranging Response received - T3 time-out
        • In No Ranging Response received - T3 time-out

          Daniele_Sunrise Hello Daniele,

          Understood for the logs, and I did disconnected the TP-Link devices. so only my Pc connected in wifi or in ethernet and I do have still the same problem.

          the last few day I did some test with an “Internet Connection Monitor” tool. Keep a Pc running 24h cwifi card disable and ethernet cable connected, and did the same again with wifi connected only. I did try with 2.4GHz and 5 GHz.

          So in average I have 8 disconnection per day.

          As I tried to explain several time to the different support person, the LAN is fine and there is nothing wrong with it ( See screenshot). The WAN is still not stable and get disconnected too many time per day.

          So as explain, I’m a new customer so if UPC is not able to resolve this type of issue, please just let me know and I move to an other ISP.

          Thanks
          Max