C
Carlitos47

  • 7. Jan
  • Beitritt 22. Nov 2021
  • 1 beste Antwort
  • Level 1
    128
  • In Missing channels

    Thank you, I got a call and was told to go to the Naxoo shop, where they exchanged my box and put me on a cheaper tariff. All done in 5 mins

    Thanks for you help, it’s good to see such proactive service!

    A nice contrast from telephone support which was completely clueless and dishonest.

  • In Missing channels

    Hello,

    Im using the old horizon box and am missing some TV channels (esp the UK ones) and reception for others is sometimes cut. Apparently I need to change and upgrade the box, but telephone Customer Service is terrible and keeps trying to upsell me a more expensive service! Is there a simple way to request a new box?

    Thanks

    • Daniele_Sunrise hat auf diesen Beitrag geantwortet.

    • Thank you, I got a call and was told to go to the Naxoo shop, where they exchanged my box and put me on a cheaper tariff. All done in 5 mins

      Thanks for you help, it’s good to see such proactive service!

      A nice contrast from telephone support which was completely clueless and dishonest.