ironypirate

I gave up. Thankfully the building I live in supports a cable connection too, so I switched back to that. I shouldn’t be surprised but I am not sure why sunrise are sending hardware where their customer support isn’t briefed fully on its capabilities or where customers can use it as they wish. In my case the wifi would have been completely unusable as the fiber connection to my apartment is in the laundry room at the far end of my apartment meaning I had no signal in the living room…

Sunrise_Team hi Jessica, the zyxel modem is the one supplied by Sunrise but called the “internet fiber box” instead…

Any help here? I spoke to two different CS members on the phone and frankly the support is confused. I can see here that someone else recently had the same issue as me and a work around seems to have been found.

My modem seems to have IPv6 deactivated and I have attached my Unifi setup to LAN1 on the Zyxel modem, but the internet settings are not being passed across - do I need to do something in the Zyxel modem? The lack of anything on the Zyxel/Sunrise GUI to indicate that things are ‘bridged’ is not really reassuring everything is configured as it should be.

Hello,

I just got the new Internet Box Fiber (zyxel model). I would like to use my own Unifi system. How can I activate bridge mode?

TIA.

Daniele_Sunrise Thanks Daniele. Please can you confirm the default Sunrise DNS Servers? Yes, I completed this under router mode but saw the same level of performance. I will follow your next steps as suggested…

Dear Sunrise, what is going on with your download speeds?

I have been a customer for 2 months. For the first month I enjoyed close to the maximum advertised speed that I am paying for (1Gbps). In the last month, this speed has suddenly dropped to a maximum of around 300mbit. I have tried different hardware, OS, cabled connections etc. No matter what I do, it feels like my bandwidth is being capped somewhere.

I called your customer support who told me that my connection is running fine and that I should be happy to get 300mbit - it’s more than enough. Sure, if that was what I was paying for. But as I am receiving a maximum speed about ⅔’s of what I actually am paying for, and indeed have previously received, I found this response to be quite frustrating.

While I have read your FUP and understand that you generally do not traffic manage, the way my top-end speeds have dropped on a month-on-month basis seems extremely strange given none of my hardware or settings have changed on my end…

Any thoughts appreciated because your technical support team have been less than helpful at this point…

I requested the Connect Box from UPC as I wanted to use my own router. I understand that I have to call up technical support so as to activate modem mode within the router itself. I set everything up, activated correctly and have rebooted a couple of times as I was configuring the wires in my apartment. 

However, when looking at the wireless gateway status I am seeing the below:

My current speed doesn’t seem too bad (connecting wirelessly) but wondering what this message means and what effect it’s potentially having in terms of the overall potential of my connection. It’s been like this for about 48 hours now.